Guest Service Representative

** Principle duties and responsibilities (Essential Functions) include:
** Ability to deliver quality customer service, respond, and anticipate customer needs.  Register guests, verify registration, issue room keys, and provide information on hotel services and room location.  
* Assist occasionally with Night Audit, PBX and Concierge duties as needed.

Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events. Maintain knowledge of upcoming events, local area, and hotel offerings. Perform other job duties as requested by supervisors as other job duties maybe assigned as needed. Understanding of Sonesta’s company and safety policies and maintain compliance with OSHA and the health department requirements. Ability to perform work without direct supervision and handle multiple projects simultaneously.  

Ability to deliver high quality customer service and responds to customer needs.  
** Qualifications and Skills
** Professional verbal communication skills. Reading and writing abilities to understand departmental correspondences and complete all required departmental documents.

Excellent interpersonal and customer service skills, including dealing with difficult guests.

Excellent organizational skills and attention to detail. Previous front facing guest service experience preferred.

Experience with Microsoft Office, related computer software programs, and Opera systems preferred.

Ability to stand during entire shift.  
** Education and Experience
** One year of previous hotel or customer service experience preferred.
* Medical, Dental and Vision Insurance
* Health Savings Account with Company Match
* 401(k) Retirement Plan with Company Match
* Paid Vacation and Sick Days
* Sonesta Hotel Discounts
* Educational Assistance
* Paid Parental Leave
* Company Paid Life Insurance
* Company Paid Short Term and Long Term Disability Insurance
* Various Employee Perks and Discounts
* Hospital Indemnity
* Critical Illness Insurance
* Accident Insurance At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions.  We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships.  We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.  

If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us.
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