Front Office Supervisor - Hale Hōkūala Kauaʻi, Curio Collection by

Position: Front Office Supervisor - Hale Hōkūala Kauaʻi, Curio Collection by Hilton
** Job Identification:
** 218180

** Job Category:
** Guest Services, Operations, and Front Office

*
* Job Schedule:

** Full time

** Salary**  $32/USD/Hourly to $34.75/USD/Hourly

** Equal Opportunity Employer
** EOE, including disability/vets

** Exceptional Hospitality Starts with You*
* Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a  
** Front Office Supervisor** , you're not just supervising daily front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

** Join the Opening Team at*
* ** Hale Hōkūala Kaua**  **ʻ*
* ** i, Curio Collection by Hilton**  **!*
* Be part of something extraordinary from the very beginning. As a Front Office Supervisor you'll be a part of a team that shapes the guest experience at Hale Hōkūala Kauaʻi, a new oceanfront destination overlooking the Pacific Ocean and Haʻupu Mountain. Located near Kalapaki Beach, Nawiliwili Harbor, and The Ocean Course at Hōkūala, this 210-room resort offers a unique opportunity to help launch a hotel that celebrates the spirit, culture, and natural beauty of Kauaʻi.

Team Members enjoy Hilton travel benefits, complimentary parking and meals, a supportive culture, and excellent opportunities for career growth.

The ideal candidate will possess:

+ Minimum one year of front office experience

+ Schedule flexibility

+ Training experience is highly preferred

** Classification** :
Full-Time

** Shift Pattern** :  Full flexibility with focus on PM shifts

Here's what you'll do during a typical day:

+  
** Supervise front office team:
** Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery

+  
** Lead day-to-day team operations:
** Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback

+  
** Lead guest issue resolution:
** Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues

+  
** Manage lobby flow:
** Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

** What It Takes to Make the Stay*
* At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team     member:

A passion for spreading the light and warmth of  
** Hospitality** . Acting with  
** Integrity
* * and always doing the     right thing.
Inspiring others through  
** Leadership** . A belief that  
** Teamwork
* * drives the best outcomes. A sense of      
** Ownership
* * and     accountability. And a focus on the  
** Now** , bringing urgency and discipline to every moment, knowing it can make     a lasting     impact.

** Join an Award-Winning Workplace Culture*
* At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ()  ,  and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog ()  to see why we're more than a great place to stay-we're a great place to work.