Guest Service Agent - Hale Hōkūala Kauaʻi, Curio Collection by

Position: Guest Service Agent - Hale Hōkūala Kauaʻi, Curio Collection by Hilton
** Job Identification:
** 218185

** Job Category:
** Guest Services, Operations, and Front Office

*
* Job Schedule:

** Full time

** Salary**  $29/USD/Hourly to $32/USD/Hourly

** Equal Opportunity Employer
** EOE, including disability/vets

** Exceptional Hospitality Starts with You*
* Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a  
** Guest Service Agent** , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

** Join the Opening Team at*
* ** Hale Hōkūala Kaua**  **ʻ*
* ** i, Curio Collection by Hilton**  **!*
* Be part of something extraordinary from the very beginning. As a  
** Guest Service Agent
** you'll be a part of a team that shapes the guest experience at Hale Hōkūala Kauaʻi, a new oceanfront destination overlooking the Pacific Ocean and Haʻupu Mountain. Located near Kalapaki Beach, Nawiliwili Harbor, and The Ocean Course at Hōkūala, this 210-room resort offers a unique opportunity to help launch a hotel that celebrates the spirit, culture, and natural beauty of Kauaʻi.

Team Members enjoy Hilton travel benefits, complimentary parking and meals, a supportive culture, and excellent opportunities for career growth.

The ideal candidate will possess:

+ Minimum one year of hotel front desk experience

+ Schedule flexibility

** Classification** :
Full-Time

** Shift Pattern** :  Full flexibility (schedule shell is 7 am to 11 pm)

Here's what you'll do during a typical day:

+  
** Deliver a warm welcome:
** Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

+  
** Support efficient check-out:
** Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

+  
** Provide hotel and local knowledge:
** Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries

+  
** Promote hotel services:
** Use up-selling techniques to recommend hotel amenities and maximize room and service revenue

+  
** Delight our guests:
** Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

** What It Takes to Make the Stay*
* At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team     member:

A passion for spreading the light and warmth of  
** Hospitality** . Acting with  
** Integrity
* * and always doing the     right thing.
Inspiring others through  
** Leadership** . A belief that  
** Teamwork
* * drives the best outcomes. A sense of      
** Ownership
* * and     accountability. And a focus on the  
** Now** , bringing urgency and discipline to every moment, knowing it can make     a lasting     impact.

** How We'll Help You Thrive*
* At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

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** Incredible travel perks**  - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

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** Own a piece of Hilton**  - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

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** Paid parental leave**  - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

+  
** Personalized caregiving support**  - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

+  
** Crisis concierge**  - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

+  
** Mental health resources**  - Your wellbeing…