Field Service Technician

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The Global Field Service Department is seeking a dependable Field Service Technician to deliver exceptional customer service, improve satisfaction, maximize retention, and increase profitability. This role reports to the Area Manager of Security Field Service and covers Lihue Airport, Hawaii and surrounding areas. All experience levels are welcome to apply.

Analogic works together to create life‑changing technology. We value unique skills and invite you to join our team supplying transportation security professionals with leading‑edge aviation security screening equipment and high‑tech medical products. We offer a competitive compensation and benefits program and an opportunity to grow with us.

• Diagnose errors, technical problems, and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• Exceed company and customer requirements.
• Respond to customer needs and build a positive relationship.
• Maintain all tools and calibrated equipment properly.
• Meet daily service needs at assigned sites and locations.
• Plan and perform repairs and preventative maintenance independently in the field.
• Schedule work based on field needs.

• High School Diploma or equivalent with a minimum of 3–5 years of experience in troubleshooting and repair.
• Exceptional time management and ability to complete assigned small field projects.
• Technically savvy; innovative, quick to learn and adapt to new technology.
• Professional demeanor and customer focused.
• Professional written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers.
• Flexible and open to a fluid schedule and working environment.
• Must pass a criminal background check, drug test, pre‑employment physical, and credit check.
• Must obtain and maintain an Airport  in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
• Must have a valid driver’s license and dependable transportation, along with the ability to travel up to X% of the time by plane domestically and internationally and have the required Real  Passport (for international travel).
• Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
• Must be able to work overtime and variable hours as required by business needs.

• Certified trade training.

• Ability to safely and successfully perform the essential job functions, including meeting qualitative and/or quantitative productivity standards.
• Maintain regular, punctual attendance.
• Lift, carry, push, and pull up to 75 pounds.
• Bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit, stand for long periods, turning, and work in unusual positions requiring full body mobility.
• Reach, above and below shoulder level, flex or extend neck, and have good hand and finger dexterity.
• Work in tight, semi‑enclosed spaces occasionally.

• 401K with company match vested immediately.
• HSA/FSA match.
• 8 weeks paid parental leave.
• Healthcare for now and healthcare as your family and health change.
• Continuous Education Pathways.
• You will be joining a passionate, driven, and diverse global team!

To learn more about our culture please visit:

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Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Engineering and Information Technology

Industries:
Security and Investigations

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