Part-time Store Customer Service Specialist

Job Description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They are expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store.

Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

The selected individual will work at Store #8533, located at 1865 Haleukana St., Lihue, HI 96766. Job duties include contact with customers (including minors), access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. A criminal background check is required to protect the safety of customers, staff, and the public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in‐stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs occasionally
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

• Have a valid, unrestricted Driver’s License
• Have at least a High School diploma or GED
• Have at least one (1) year of experience in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint‐related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

We offer a comprehensive benefits package, including retirement plans, health care, and other benefits. Full details can be found at . Candidates can view additional benefit offerings if eligible by clicking “Candidates” at the link.

Compensation decisions are made based on facts and circumstances and can vary widely. The wage range for this role is provided as a guide and is not adjusted for geographic differential.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other protected characteristic.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services to provide priority referral of protected veterans.

Please be aware that any recruitment team member will never request payment, financial information, or sensitive personal data during the application process.