Parts and Service Specialist

Job Title:

Parts and Service Specialist

Department:

Market Operations (Field)

Employee Type:

Full Time, Non-Exempt

Compensation:$22.50/hr. + Full Benefit Package Day One

We wantyouto be a part of our team — not just for a job, but for a long-term career.

We'recommitted to investing in your growth, helping you build your skills, and supporting your professional development every step of the way. As a key player in our success,you’llwork with some of the largest fleet companies in America and gain hands‑on experience with our 209 unique vehicle models. Join us and grow your future with a company that believes in your potential.

Flexcaris completely reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operationalexpertisewith technology, data, and AI,we’retransforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.

Under minimal supervision, the Parts and Service Specialist will perform all necessary procedures toassistwith maintenance and repairs of Flexcarvehicles. This employee willbe responsible forparts sales, parts stocking, ordering, receiving, returns, cycle counting and physical inventory, customer appointment scheduling, and other duties as required.

• Being a core member of our Onsite Market Operations team – our customer satisfaction depends on you.

• Being part of an automotive company that recognizes talent – where you can make a difference.

• We are growing quickly – which means your career can grow quickly with us too.

• Identify, order, and maintain correct supplies and partsin order to properly service vehicles.

• Actively negotiate favorable costs/terms with local vendors for parts and supplies.

• Meet and greet all service customers in a manner that embodies a customer centric experience

• Handle direct customer contacts,transferredcallsfrom customer care, andassistin planning for each customer.

• Use functional knowledge, investigate customer concerns,and ask probing questions to solve customer concerns as quickly as possible.

• Using company tools to source, order, receive,locate,allocate, and reconcile parts inventory.

• Track core returns and process them back to vendors fortimelycore credits.

• Return parts as needed to keep on-hand parts to a minimum.

• Order and track consumable supplies, in conjunction with technicians, to ensure the smooth operation of the service department (brake cleaner, washer fluid, etc.)

• Assist with Environmental Health and Safey EH&S compliance for site in conjunction with Site Lead

• Establish specific time with all customers to update them on the status of their vehicle, whether they are waiting ordroppedoff their vehicle, and consistently meet those call time commitments.

• Keep customers informed throughout the repair process and give relevant updates to ensure a smooth communication process.

• Create, manage, and problem solve repair orders from end to end, including ordering parts in conjunction with technician recommendations, ordering parts ahead for scheduled customer appointments, managing excessive costs, route work to technicians, and work with vendors to complete work on vehicles that cannot be completed in-house.

• Remain calm,solution-oriented, and empathetic throughout escalated customer interactions.

• Follow Flexcarstandard operating procedures (SOPs) at all times.

• Keepthe workplace free and clear of hazards, according to 5S standards.

• Review work orders for accuracy of work performed and parts installed.

• Use of computers, including internal and external technologysystemsin ordertocompletedaily assignments.

• Assistin onboarding other new team members and be a good team player.
  
  Provide support to other associates and managers as needed.

• Must be abletowork days, evenings,weekends and/or holidays.

• Willingness to work in varying weather conditions.

• Ability to carry tools and supplies up to 75lbs.

• Valid driver’s license and an acceptable…