Volunteer Operations Manager; Volunteer Utilization, Coordination & Lifecycle Management – Vol

Volunteer Operations Manager

• Manage volunteer assignment & utilization: match volunteers to roles based on skills, availability, and organizational needs; ensure active contribution.
• Volunteer lifecycle management: support onboarding, active engagement, transitions/offboarding; provide a structured and consistent experience.
• Capacity planning & workforce coordination: identify volunteer needs across teams, ensure proper coverage, and align capacity with organizational priorities.
• Cross‑functional coordination: collaborate with HR (recruitment & onboarding), Programs (placement & execution), and Operations (workflow alignment); integrate volunteers into teams.
• Engagement & retention: monitor volunteer engagement levels, identify and address drop‑off or disengagement, and improve retention through structure and communication.
• Tracking & reporting: track volunteer assignments, activity, and utilization; provide visibility into capacity and performance.
• Process development & standardization: build and improve processes for volunteer placement, tracking, and engagement; ensure consistency across the organization.
• Communication & coordination: maintain clear communication with volunteers and teams; ensure expectations are understood; support alignment and accountability.
• Problem‑solving & gap management: identify gaps in volunteer coverage or utilization, reassign or adjust as needed, and ensure continuity in operations.
• Continuous improvement: improve how volunteers are used across the organization, strengthen systems and workflows, and support scaling of volunteer operations.

• Thinks in people, systems, and utilization.
• Highly organized and detail‑oriented.
• Can manage multiple moving parts.
• Strong communication and coordination skills.
• Thrives in a fast‑moving, cross‑functional environment.

• 3–5 years of experience in operations, volunteer management, or workforce coordination.
• Strong organizational and communication skills.
• Experience managing multiple workflows or people.

• Experience in nonprofit or volunteer‑based organizations.
• Experience working in remote teams.
• Familiarity with tracking or workforce tools.

• 10–15 hours per week.
• Flexible schedule (aligned to volunteer and operational needs).
• Participation in coordination meetings required.
• Fully remote.

• Experience managing volunteer operations at scale.
• Exposure to cross‑functional coordination.
• Opportunity to build systems for people and capacity.
• Development in operations and leadership.

• Must be able to start within 14 days.
• Complete the full application.
• Ready to contribute immediately.

This is a volunteer management role. We are onboarding individuals prepared to contribute immediately. Please only apply if you are prepared to begin within the next 14 days.