Study Program

Position: Work Study Program
The service department is one of the busiest departments in the dealership. More customers are seen daily than any other department in the organization. During this 10-week work-study program, you will gain a high-level understanding of how to engage a customer, how to repair an engine and more.

Work Study Timeline:

Week 1 - General Dealership Training
- How all departments within a dealership work together for the customer

Week 2 - Wash Rack
- Wash/detail vehicles for delivery, move vehicles (within the lot)
Week 3 & 4 - Service Business Development Representative (BDR) - Shadow and work with the Service BDR to understand how to set customer service appointments. Service Advisor
- Shadow and work with a seasoned service advisor to understand the customer facing side of the service department.

Week 5 & 6 - Maintenance
- Shadow and work with a Technician to understand how to fill out a multi-point inspection by inspecting brakes, batteries, tires, etc. and complete an oil change

Week 7 & 8 - Repair
- Shadow and work with a Master Certified Technician with hands-on learning as applicable.

Week 9 & 10 - One-on-One meeting with Management to discuss area of greatest interest. The remainder of the program, the student will be focused here.
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