Customer Services Analyst

Overview and main functions

We are looking for an Order Analyst to join our team.

Based in Lima, Peru, reporting to the Customer Service Coordinator, you will be responsible for supporting the logistics, projects, and commercial management teams in carrying out administrative activities related to Customer Service.

Main Responsibilities

Order Entry:
Enter customer purchase orders into the system (Order Entry process).

Order Acknowledgement:
Notify customers of the receipt of their purchase orders (Acknowledgement process).

Order Follow-up:
Send weekly updates on the status of purchase orders to customers (Follow-up process).

Customer Service:
Provide information on stock availability, pricing, and delivery status, as well as respond to customer inquiries.

Quality Claims:
Process and manage quality complaints (registration, analysis, and closure).

Compliance:
Ensure compliance with established management policies and procedures.

Health, Safety, and Environment:
Comply with the company's health, safety, quality, and environmental policies.

Training Participation:
Participate in training programs and report incidents and risks.

Reporting:
Generate key performance indicators (KPIs) for the area and ensure their visibility across the organization.

Customer Visits:
Visit key customers with the objective of reaching agreements and understanding their needs.

Continuous Improvement:
Take initiative to develop continuous improvement projects aimed at enhancing customer satisfaction.

Who are we looking for?

We are looking for a candidate with the following skills:

Professional degree in administrative, electrical, or industrial fields.

At least 2 years of experience in similar roles.

Experience in customer service within industrial companies.

Knowledge of the company's health, safety, quality, and environmental policies and procedures.

Basic level of English.

Advanced level of MS Excel.

Intermediate level of SAP (VA01, MB51, and MB52).

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws.

Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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