Patient Care Representative

Patient Care Representative – ARM Team

Lima, OH

Hybrid

As an ARM Patient Care Representative, you’ll serve as the trusted voice of our healthcare clients—guiding patients through billing questions, assisting with payments, and helping resolve account balances. This role is the perfect blend of customer service, problem-solving, and meaningful human connection.

• Deliver exceptional service:
  Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.
• Resolve issues efficiently:
  Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.
• Navigate multiple systems:
  Work across various medical and internal systems to locate information and support patients with complex inquiries.
• Collaborate & communicate:
  Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.
• Live our values:
  Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

• Paid training
• Health, Dental and Vision Insurance after 30 days
• PTO accrual that begins upon hire and can be used after 30 days
• Supportive leadership and growth opportunities
• A fun hybrid work environment
• A company culture you’ll be proud to be part of

• Strong written and verbal communication skills along with excellent active listening
• Positive, professional attitude with a drive to succeed
• Ability to multitask and adapt in a high-volume call center
• Work efficiently across multiple systems
• Proficiency with Microsoft Office (Outlook, Teams)
• Ability to understand and follow written, oral, and visual instructions
• Reliable, punctual, and team-oriented
• Be available Monday-Friday between 8am-6pm
• Ability to pass ACA certification tests when eligible
• No experience required—we train you