Customer Service Team Lead - On-Site Leadership & Coaching
Job in
Lima, Allen County, Ohio, 45807, USA
Listed on 2026-09-08
Listing for:
Wieland Small Tube Products
Full Time
position Listed on 2026-09-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Wieland in Lima, Ohio is seeking a Customer Service Team Lead to manage the CSR team on-site, drive daily workflows, and escalate customer issues. The role emphasizes coaching CSRs, improving processes, and ensuring high service levels within a dynamic manufacturing environment.
Ideal candidates bring 2+ years of advanced CSR experience, strong communication skills, and proficiency with ERP/MRP and MS Office tools to support cross-functional collaboration and continuous improvement.
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