Allen County Public Assistance Clerical Specialist

Details

05/08/2026

Allen County Public Assistance Clerical Specialist

Allen County JFS

The Public Assistance Clerical Specialist (Caseworker
1) position at Allen County Job and Family Services gives you an opportunity to empower individuals in our community to overcome personal crises, which will aid in their overall long‑term success and happiness. We provide services such as food, cash and medical assistance, publicly‑funded child care, adult protection, supportive services, and employment assistance. You will interact with customers first‑hand, face‑to‑face, or via telephone.

This is a full‑time, entry‑level employment opportunity that provides an excellent work/life balance. Make a difference and impact the lives of families and individuals within the community. Join us at Allen County Job and Family Services and make a change you can be proud of. Start your career today!

Allen County Job and Family Services, with support of regional employers, economic development, and community partners, is committed to building a stronger community by promoting self‑sufficiency. We are dedicated to assisting Allen County families and individuals achieve their highest level of stability and independence through career development and supportive services.

The ideal candidate for this position will be passionate about their community and providing assistance to those in need, able to effectively solve problems, remain professional while being empathetic to customers’ needs, and consistently meet all expectations relating to the role.

• Processes interactive interviews with clients to re‑determine ongoing eligibility for OWF, Medicaid, and public assistance Food Stamps. Responsible for OWF, Medicaid and Food Stamps caseload (maintained in OBWP system), telephone calls, and client interviews. Refers clients to other Agency units when appropriate (Social Services, STEPS, etc.).
• Interviews clients to re‑determine eligibility for Medicaid and Food Stamps. Conducts interactive interviews.
• Maintains case data through OBWP and other applicable systems.
• Completes all forms necessary for maintaining caseload.
• Completes necessary paperwork for computer matches, desk review, etc.
• Completes referral forms for over payments and under issuances.
• Provides quality customer service and updates cases as appropriate.
• Other duties as assigned.
• Regular, predictable attendance is an essential function of the position.

• Starting pay is $21.24 per hour
• Up to $0.75 per hour increase after passing probation
• Additional $0.50 per hour with Associate degree.
• Additional $1.00 per hour with Bachelor’s degree.
• Monday – Friday (37.5 hours per week) 8:00 a.m. – 4:30 p.m.
• 12 paid holidays
• Vacation time
• State retirement system
• Work/Life Balance
• Medical, dental, vision, and life insurance
• Public Service Loan Forgiveness eligible employer

• Must have a passion for helping others
• One course or six‑month experience in behavioral science, social science, or customer service techniques; one course or six‑month experience in business mathematics; one course or six‑month experience in business English; one course or six‑month experience in interviewing techniques; and one course or six‑month experience in typing, keyboarding or word processing.
• Must have the ability to problem‑solve and not be intimidated by challenges
• Regular, predictable attendance is an essential function of the position

Email updated resume to Zach.

Ellswortho.gov with “PACS” in the subject line.