Centralized Staffing & Scheduling Coord - Resource Optimization Center; ROC - St. Rita's Medic

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

The Centralized Staffing & Scheduling Coordinator performs all scheduling, staffing, and timekeeping responsibilities for designated work areas within scope. This includes creating and editing schedules, filling open shifts, timecard management, as well as mobilizing staff for daily needs that surface less than 24 hours before the start of a shift (cancellation, flexing, floating, and management of unplanned shift vacancies), and daily maintenance of unit/department schedules.

This role utilizes an electronic staffing system platform and requires strong communication with multiple stakeholders and leaders.

• Creates and edits schedules for nursing departments in the electronic scheduling system following all hospital policies, procedures, and guidelines. Assigns specialty roles particular to each unit’s operational needs.
• Prepares accurate daily and/or shift work schedules that reflect forecasted needs in collaboration with nurse managers.
• Approves or denies all schedule requests based on skill mix and unit needs, communicating with unit managers as appropriate.
• Balances and publishes schedules at the end of the self‑scheduling period to ensure all skill mixes are covered for unit efficiency; determines the vacancy rate for the various roles in the department and posts incentive shifts in accordance with the incentive policy for the ministry.
• Adjusts the schedule to accommodate needs through acquiring additional personnel or reducing scheduled staff, contacting available staff to best provide for unit care requirements using available resources to fill open shifts.
• Within 24 hours of shift time, determines complex department staffing needs and arranges appropriate coverage in the technology and communicates to the units.
• Receives sick call notifications and manages unplanned shift vacancies; evaluates market staffing as a whole system to determine needs for recruiting associates for open shifts, leveraging technology to maximize inpatient resources with minimal fiscal impact to the hospital organization.
• Maintains daily maintenance of unit/department schedules in the electronic staffing system and effectively communicates critical or immediate staffing needs to the nurse manager or their designee.
• Approves or denies all timecard requests with attestations, communicating to unit managers as appropriate.
• Prepares timecards for manager approval (review and clean up exceptions).
• Maintains staffing‑related records, files, and reports; distributes reports to appropriate leaders as determined by manager.
• Assists with allocation of agency resources and other duties as assigned pertaining to contract labor.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.

• Associate degree in business, data management, or related field (preferred).

• None.

• 1 year experience with staffing & scheduling software (required).
• Previous experience in a healthcare setting (preferred).

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