Customer Service Clerk - Medical Equipment Lima

Job Title

Essential Duties and Responsibilities

• Pre-register, register patients needing outpatient testing. Register all clinic/recurring patients.
• Order tests for ancillary departments.
• Pre-register, register and admit patients as needed.
• Compliance check for medical necessity.
• Distribute admission copies to proper departments.
• Transport/escort patients.
• Third shift: answer phones, admit patients, place patients, keep in contact with nursing supervisor and float secretary.
• Take direct admissions, do census at midnight, file medical records, history and physicals, and laboratory reports in next day patient admission packets.
• The individual gives the first impression of the hospital and must act in a professional manner with excellent customer service skills at all times.
• Register all patients that arrive in Registration area requiring In/Out patient testing or admission.
• Be proficient in compliance checking and use when applicable.
• Maintain standard of 95% registration accuracy.
• Answers calls in a professional manner identifying self, area & verbally offering assistance.
• Must be proficient in good listening skills, friendly tone of voice while speaking slowly and clearly.
• Must use excellent telephone courtesies such as asking permission to place on hold or transferring calls while showing respect for the customer.
• Acknowledges the customer immediately and greets with a warm friendly smile.
• Puts the customer at ease by keeping informed throughout the whole encounter.
• Shows respect for the customer by being discreet and maintaining confidentiality.
• Pre-register future patients between daily patient visits.
• Answer all incoming calls into the department in a timely manner.
• Assists in completion of returned mail.
• Proficiency with work related software applications:
  Windows, Internet/Intranet, Compliance Checker, PHS Scheduling, AS400 Registration and Crystal Reports.
• Responsible for maintaining the confidential nature of all Patient Health Information she/he comes in contact with.
• Responsible for abiding by SRMC and departmental policies and procedures.
• Order tests with efficiency and accuracy.
• Register patients for off-site areas.

Candidate preferences:

• Ability to work independently with minimal supervision.
• Any other duties as assigned by the Director, Supervisor, or Teamleader.

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon Secours Mercy Health, please email  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at