Customer Service Clerk - Medical Equipment Lima

Job Title

Thank you for considering a career at Mercy Health!

Scheduled Weekly

Hours:

40

Work Shift:

Days (United States of America)

This individual shall pre-register, register patients needing outpatient testing. Register all clinic/recurring patients.

Order tests for ancillary departments.

Pre-register, register and admit patients as needed.

Compliance check for medical necessity.

Distribute admission copies to proper departments.

Transport/escort patients.

Third shift: answer phones, admit patients, place patients, keep in contact with nursing supervisor and float secretary.

Take direct admissions, do census at midnight, file medical records, history and physicals, and laboratory reports in next day patient admission packets.

The individual gives the first impression of the hospital and must act in a professional manner with excellent customer service skills at all times.

Register all patients that arrive in Registration area requiring In/Out patient testing or admission.

Be proficient in compliance checking and use when applicable

Maintain standard of 95% registration accuracy

Answers calls in a professional manner identifying self, area & verbally offering assistance

Must be proficient in good listening skills, friendly tone of voice while speaking slowing and clearly

Must use excellent telephone courtesies such as asking

permission to place on hold or transferring calls while showing respect for the customer

Acknowledges the customer immediately and greets with a warm friendly smile.

Puts the customer at ease by keeping informed throughout the whole encounter

Shows respect for the customer by being discreet and maintaining confidentiality

Pre-register future patients between daily patient visits

Answer all incoming calls into the department in a timely manner.

Assists in completion of returned mail

Proficiency with work related software applications:
Windows, Internet/Intranet, Compliance Checker, PHS Scheduling, AS400

Registration and Crystal Reports.

Responsible for maintaining the confidential nature of all Patient Health Information she/he comes in contact with.

Responsible for abiding by SRMC and departmental policies and procedures.

Order tests with efficiency and accuracy

Register patients for off-site areas.

Ability to work independently with minimal supervision.

Any other duties as assigned by the Director, Supervisor, or Teamleader.

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.