Community Navigator - St. Rita's Medical Center

Community Wellness Navigator

The Community Wellness Navigator serves as a key member of the interdisciplinary care team, supporting high-risk populations through care coordination, patient advocacy, and access to community-based resources. This role partners with providers, community organizations, and government agencies to address health needs, chronic conditions, and social determinants of health that impact patient outcomes. The Community Wellness Navigator promotes continuity of care across healthcare settings, facilitates patient engagement in wellness initiatives, and strengthens connections between patients and supportive services.

The role also contributes to program evaluation, community partnership development, and population health improvement efforts.

Essential functions include:

• Coordinates care transitions and ongoing support for high-risk patients across acute, primary, specialty, and community-based care settings.
• Connects patients to appropriate healthcare, social service, community, and government resources to address medical and social determinants of health needs.
• Serves as a patient advocate and trusted resource to improve engagement, access to services, and adherence to care plans.
• Collaborates with interdisciplinary care teams and community partners to support individualized health and wellness goals for identified populations.
• Facilitates communication among patients, providers, caregivers, and community organizations to promote coordinated and effective care delivery.
• Maintains current knowledge of community resources and develops strong working relationships with external agencies and safety net providers.
• Supports health and wellness initiatives through participation in outreach activities, care coordination programs, and patient education efforts.
• Contributes to program effectiveness through accurate documentation, data collection, reporting, and participation in quality improvement activities.
• Ensures services are delivered in a manner that supports patient rights, confidentiality, cultural sensitivity, and organizational standards.

Licensing/certification:

• Current local state driver's license
• BLS/CPR certification.
• Demonstrate bilingual proficiency (English/Spanish) both oral and written (provided by Bon Secours St. Francis Health System).

Education:

• Bachelors, Social Work, Psychology, Sociology or related field (required)

Work experience:

• 5 years community based experience (required)

Patient population:

• All Ages

Working conditions:

• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May be exposed to high noise levels and bright lights.
• May be exposed to physical altercations and verbal abuse.
• May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
• May have periods of constant interruptions.
• Required to car travel to off-site locations, occasionally in adverse weather conditions.

Physical requirements:

• Lifting/Carrying (0-50 lbs.) x
• Lifting/Carrying (50-100 lbs.) x
• Push/Pull (0-50 lbs.) x
• Push/Pull (50-100 lbs.) x
• Stoop, Kneel x
• Crawling x
• Climbing x
• Balance x
• Bending x
• Sitting x
• Walking x
• Standing x
• Manual dexterity (eye/hand coordination)
• Hear alarms/telephone/audio recordings
• Reach above shoulder
• Repetitive arm/hand movements
• Finger Dexterity
• Color Vision
• Acuity – far
• Acuity – near
• Depth perception
• Use of Latex products

Skills:

• Principles of growth and development of the life span
• Patient Assessment
• Bicultural competency
• Work Independently
• Self-directed
• Quality observational and communication skills
• Professional judgment

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer:

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.