Kidney Care Specialist

Purpose and Scope

Help patients navigate chronic kidney disease before dialysis through education, care coordination, and ongoing support. This is a field-based role requiring candidates to live within or near the assigned territory and travel locally to meet with patients and nephrology providers. Partner closely with providers to improve patient outcomes, address care gaps, and connect patients with the resources they need to make informed treatment decisions.

Ideal for professionals passionate about patient advocacy, relationship building, and making a meaningful impact in kidney care.

Provide virtual care navigation to CKD and ESRD patients regarding kidney disease progression, treatment options (including home modalities and transplantation), and self-management strategies using approved digital platforms.

Conduct scheduled and on-demand virtual or in-person patient interactions (video, phone, and electronic communication) to assess patient needs, readiness, barriers, and preferences.

Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated patient care and appropriate referrals.

Build and maintain strong working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff to support aligned Kidney Care Advocate and value-based care objectives.

Partner with internal stakeholders (KCA leadership, Value Based Care Health teams, operations, clinical, and market development) to ensure consistent messaging, coordinated workflows, and patient follow-through.

Serve as a trusted resource to referring practices by providing timely communication, education updates, and patient status as appropriate Document patient interactions, education provided, and outcomes accurately and timely in designated systems (e.g., Salesforce, EMR, or other approved platforms).

Support referral workflows by ensuring patients are appropriately educated, tracked, and followed through the kidney care continuum.

Utilize virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.

Participate in the development, evaluation, and continuous improvement of virtual education materials, documentation, and on-demand content.

Maintain up-to-date knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to ensure consistent, compliant education.

Identify patient barriers to care (social, logistical, educational) and connect patients with appropriate internal or external resources.

Support quality, safety, and compliance initiatives by adhering to all regulatory, privacy, and documentation standards.

Participate in team meetings, training sessions, and performance reviews as required.

Support patients longitudinally, reinforcing education, and navigating next steps in collaboration with the care team.

Perform other related duties as assigned.

Role may be field-based, virtual, or hybrid depending on market needs. Field-based roles may require extensive local or regional travel. Valid driver’s license with reliable transportation and the ability to travel extensively within the assigned market. Travel toregionalbusiness units, corporate meetings, and on-sitetrainingwill be required. Extensive regional travel to physician groups, healthcare locations, andassociatehome base. Must be willing to work occasionally in theeveningandweekends, as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Prolonged periods of sitting and computer use. Reasonable accommodations may be made to enable…