IT Operations & Service Delivery Manager

Job Title

IT Operations & Service Delivery Manager

Lima, Ohio

• Own all IT Operations at the Lima Site Warehouse, including reporting and scorecard management.
• Lead IT Change Management and Incident Management & Analysis for Warehouse IT projects.
• Lead IT Continuity Planning and Execution to avoid unplanned downtime and ensure IT security and compliance with company technology standards.
• Own both physical IT facilities and logical IT applications used at the site.
• Conduct IT Continuity assessments, quarterly IT infrastructure assessments, and drive systemic remediation of identified issues.
• Apply ITIL, SRE, project management, engineering, and leadership skills to align plans, solve problems, and deliver results across site teams.
• Ensure end‑to‑end service delivery quality, including service transition, vendor management, and service level management.
• Maintain deep understanding of supported services and business processes to ensure operational excellence and customer satisfaction.
• Continuously identify opportunities to improve efficiency through standardization, automation, and simplification.
• Lead crisis management for complex, high‑impact outages, ensuring rapid resolution and clear communication.
• Be available on call for critical incidents.
• Contribute to the site digital master plan and help create differentiating business models and secure operations environments.
• Engage directly with the site leader as a member of the lead team and collaborate with GBS central teams.
• Build organizational capability and deliver upskilling initiatives for digital technology.

• Associate's or Bachelor's degree or high school diploma with IT experience.
• Located in or willing to relocate to Lima, OH.
• Experience and/or passion for learning in cyber information security, IT operations, application management, network operations, connected devices, and personal computing.
• Demonstrated accountability and ownership in leading IT technical incidents to resolution.
• Strong problem‑solving and critical‑thinking skills for outages or operational issues involving warehousing applications, IT devices, networks, or data center operations.
• Strong leadership and communication skills.
• Technology skills/experience including IT infrastructure (network, servers/data center operations, IT devices).
• Preferred:
  Experience supervising or collaborating with local/global operational resources (e.g., Xerox, P&G Network Ops, HCL, DXC Server Ops).
• Intermediate/proficient project management skills.
• Linux Redhat Administration experience.

• Compensation based on location, role, skills, and experience.
• Salary plus bonus (if applicable) and comprehensive benefits package.
• On‑site work 4‑5 days per week, relocation benefits available if greater than 50 miles from plant.
• Professional development and formal training opportunities.
• Work environment that promotes agility, work/life balance, and well‑being.

Procter & Gamble is committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Immigration sponsorship is not available for this role. Qualified individuals will not be disadvantaged based on being unemployed. We will provide reasonable accommodation for individuals with disabilities.

Procter & Gamble participates in e‑verify as required by law.