IT Desktop Technician

About the Role:

The IT Technician serves as the main contact for all IT services at a site, handling enduser support and maintenance, supporting applications, networks, servers, and storage, identifying local IT needs and issues, troubleshooting problems through various channels, and coordinating with GDLS headquarters IT teams to ensure the site's requirements are met.

We Serve Those Who Protect What Matters.

At General Dynamics Land Systems, we build the combat vehicles and integrated technologies that give soldiers a decisive advantage. We design, engineer and sustain advanced tracked and wheeled systems paired with modern electronic architecture, AI-enabled capabilities and autonomy-ready technology.

From Abrams to LAV, Stryker to AJAX, robotic platforms to software solutions and beyond, our portfolio delivers proven performance for customers around the world.

That's why Soldiers and Marines have trusted General Dynamics Land Systems products in the toughest conditions for decades. We deliver the power to win.

Every day, our global team looks beyond the horizon, solving problems before they become challenges.

Bring your talent. Bring your purpose. Let's shape the future of General Dynamics Land Systems together.

• Bachelors Degree in Information Technology, Computer Science or related discipline. OR Associate's Degree in a IT related discipline or in lieu of degree, 10 plus years experience in related role.
• 5 - 7 years' experience in desktop services, network services and/or server/storage services
• Certifications such as A+ or Microsoft MC a bonus
• Perform On-Call support for remote users
• Ability to work with users of various levels of technical expertise
• Excellent technical knowledge of hardware, including desktops, laptops, tablets, smartphones, workstations and VDI
• Excellent technical knowledge of PC internal components, including drives, cards, memory upgrades
• Hands-on hardware troubleshooting experience
• Extensive equipment support experience with Dell, EMC, Cisco, etc.
• Working technical knowledge of current protocols, operating systems, and standards
• Working knowledge of DNS and DHCP
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Ability to conduct research into PC issues and products as required
• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills
• Ability to present ideas in user-friendly language
• Understanding of the organization's goals and objectives
• Analytical and problem-solving abilities, with attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• A strong customer-service orientation
• Excellent technical knowledge of hardware, including desktops, laptops, tablets, smartphones, workstations and VDI
• Excellent technical knowledge of PC internal components, including drives, cards, memory upgrades
• Hands-on hardware troubleshooting experience
• Extensive equipment support experience with Dell, EMC, Cisco, etc.
• Working technical knowledge of current protocols, operating systems, and standards
• Working knowledge of DNS and DHCP
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides

The IT Technician's role is to provide a single point of contact for all IT services required at the assigned site. The technician is responsible for all end user support and maintenance within the site, the end-user computing environment, hands on support as directed for application, network, server and storage towers, and acts as the IT representative identifying site IT requirements and challenges.

The technician troubleshoots problem areas (in person, using remote tools, by telephone, and/or via chat) in a timely and accurate fashion, and provides end-user assistance as needed. This includes coordination with GDLS headquarters desktop, server, storage, network, and application…