P&C Insurance Claims Specialist

Job Description

The Property & Casualty Insurance Claims Specialist provides timely, effective support to clients and third parties throughout the claims reporting and settlement process. This role also serves as a liaison between the agency and insurance carriers and supports internal staff with claim-related service needs.

• Paid Time Off (PTO)
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan

• Report loss information to the appropriate insurance company on the same day it is received.
• Provide prompt, courteous same-day service to all clients, and advise insureds and claimants on the process required for loss settlement.
• Respond to customer inquiries about claim status within 24 hours.
• Coordinate activities between clients and claims adjusters as needed.
• Extend courtesy and assistance to third parties reporting claims or providing claim information.
• Follow up with insurance companies to support the timely and accurate settlement of losses.
• Follow up with carriers regularly regarding reserves and closing amounts.
• Notify producers and/or management of severe losses or reserves over $20,000, and provide quarterly updates for clients with severe and/or frequent losses.
• Notify CSRs and/or producers of the destruction or loss of an insured risk.
• Respond to carrier claims personnel promptly and professionally, providing any requested action or information within 24 hours.
• Authorize claim payments within agency authority.
• Prepare regular claim reports for management.
• Oversee maintenance of loss history, including recording payments and claim closures.
• Prepare workers' compensation and automobile claim kits or claim forms when required.
• Document all material conversations with insureds and/or carriers regarding exposures and coverages.
• Follow all systems, procedures, and insurance company regulations.
• Maintain knowledge of claims reporting processes and develop relationships with claims managers and supervisors for all represented carriers.
• Immediately forward summonses, lawsuits, and other legal notices to the appropriate company personnel.
• Perform other duties as assigned by management.

• Self-starter with strong verbal and written communication skills
• Ability to thrive in a fast-paced, multitasking environment
• Solid understanding of insurance coverages and claims procedures
• Proficiency with computers, calculators, agency automation systems, and various software programs
• All licenses required by the Ohio Department of Insurance is not necessary but will be required to obtain after hired