Concierge - Roe Valley Resort

JOB TITLE: Concierge

JOB REFERENCE: CON 07/26

REPORTING TO: Reception Manager.

HOURS: Full Time, based on 5 days out of 7 shift patterns ranging from morning, afternoon, evening, and weekends.

LOCATION: Roe Valley Resort, Limavady

SALARY: £12.71 - £14.21 per hour
- Payscale in place

We’re committed to driving growth through innovative hospitality by crafting memorable experiences that unite our team, inspire our guests, and strengthen our community.

Our vision is to be a pioneering force in hospitality and tourism, empowering people and creating exceptional experiences.

Whether you’re starting your hospitality journey, changing careers, or expanding your skills, we’ll support you to reach your aspirations.

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  - Guest – Crafting memories is at the heart of what we do
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  - Aspirations – Driven by ambition, inspired by excellence
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  - Loyalty – Building lasting relationships, through trust and care
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  - Growth – Positively growing our business and our people for impact
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  - Opportunities – Opening doors to progress, learn and lead
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  - Reward & Recognition – Celebrating success, recognising contribution & rewarding achievements
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  - Momentum – Moving with purpose, adapting with speed and delivery with consistency

As Concierge your role is of the utmost importance as you are the first and last point of contact for our guests arriving and leaving the Resort. We are looking for someone with a friendly, welcoming attitude who will be focused on delivering outstanding customer service, every time.

This role will require you to perform a number of different tasks ranging from, helping with guest luggage, directing and transferring guests as well as offering recommendations for dining and other activities so you must ensure your knowledge of the resort and surrounding area is continually up to date.

While the role will primarily focus on Concierge duties, the successful candidate may also be required to support other departments across the Resort, following appropriate training, to help deliver exceptional guest experiences and ensure the smooth operation of the Resort.

The main responsibilities for this position include but are not limited to;

• Offering an outstanding level of consistent, friendly, and efficient customer care to all guests and visitors to the Resort.
• Acting as an ambassador for the Resort and displaying a commitment to enhancing the customer experience.
• Aiding guests and visitors in various ways such as assisting with luggage, providing directions & information, and any other activities on a given day.
• Responding to requests for assistance via our internal system HotSOS.
• Support other departments across the Resort.

Applicants must:

• Have a keen interest in delivering exceptional customer service.
• Have strong interpersonal and communication skills.
• Hold adequate IT skills & preferably previous experience using service software.
• Have strong teamwork skills.
• Have the ability to prioritize their time and the importance of various tasks.
• Possess sound knowledge of the Resort & local area.
• Display a flexible work approach.

• Have previously worked in a Concierge position in the Hospitality sector.
• Have previously worked in a customer service role.
• Have previous experience in the hospitality sector.
• Driving license preferred.

We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities.

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS.