Hotel Receptionist - Roe Valley Resort

Roe Valley Resort , 10 Lisnakelly Road, Limavady, Londonderry, County Londonderry, BT49 9FB

HOURS: This position is full-time and will be 9-hour varied shifts, based on 5 days out of 7, including weekend work. Part-time 2-3 shifts per week.

SALARY:
Payscale £13.02 - £14.52 per hour based on experience

About the role:

As our Hotel Receptionist, your main role will be to manage all the check-in/out of guests. We are seeking someone with a welcoming, friendly demeanor, someone who is ready to answer any questions the guests may have about the Resort and the local area.

If you have a passion for delivering excellent customer service and want to work alongside a supportive team then this may be the role for you!

Job Description:

The main duties include but are not limited to;

• Dealing with all guest queries – by phone, post, online, and face-to-face.
• Maintaining a good knowledge of all Galgorm Collection’s services in order to deal with daily client queries and bookings.
• Identifying and maximising sales opportunities in all client queries/contact.
• Carrying out reception procedures as per the daily checklists.
• Carrying out administrative duties as required.
• Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
• Cross trained with our Leisure Reception desk

The Person:

Essential criteria, applicants must have;

• At least 6 months’ experience working in a dynamic, fast-paced environment in a customer-facing role.
• Confident IT skills to include word and excel.
• Experience or an interest in the hospitality industry.
• A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
• Strong interpersonal and communication skills.
• Be warm, friendly, and energetic with great pride in your overall appearance.
• A flexible work approach.
• Previous experience gained in a hotel
• Previous experience working in the Hospitality sector.
• Previous experience working as a switchboard operator.

Perks of the job!!

We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want?to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us?  to find out more!

We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.

Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role.

Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS

Roe Valley Resort 10 Lisnakelly Road, Limavady, Londonderry, County Londonderry, BT49 9FB

• Job GAL
  1032
• Branch Roe Valley Resort
• Location Londonderry
• Salary/Benefits Dine for free in our restaurants, Discounted room rates, Use of our Spas, Private Healthcare and more
• Contract type Permanent
• Hours Full Time
• Date posted 07/07/2026
• Closing date 31/07/2026

Join Our Team at Roe Valley Resort

Set amidst the stunning Roe Valley Country Park in Limavady, County Derry-Londonderry, our resort is more than just a destination—it’s a vibrant workplace where hospitality meets excellence. Overlooking our own 18-hole golf course, we offer guests unforgettable experiences, and we need passionate individuals to help make that happen.

As part of our team, you’ll contribute to creating family getaways, golfing breaks, and romantic escapes. Our facilities include a family pool, jacuzzi, sauna, steam room, and an adventure playground, as well as an arcade and helter skelter. We even offer unique experiences like inflatable jet skis and mini 4x4 driving for kids. Every day brings opportunities to delight guests and make lasting memories.

We have 118 guestrooms and three dog-friendly residences, plus two fantastic dining venues: the Coach House and Fratelli, our Italian restaurant where kids build their own pizzas. Whether you’re greeting guests at…