Hotel​/Leisure Receptionist - Roe Valley Resort

JOB TITLE:

Hotel Receptionist

REC 07/26

Reception Manager

This position is full-time and will be 9-hour varied shifts, based on 5 days out of 7, including weekend work.

Roe Valley Resort, Limavady

Payscale £13.02 - £14.52 per hour based on experience

As our Hotel/ Leisure Receptionist, your main role will be to manage all the check-in/out of guests. We are seeking someone with a welcoming, friendly demeanor, someone who is ready to answer any questions the guests may have about the Resort and the local area. You will also be responsible of looking after reception at our Leisure Reception desks for our Pool ,Soft Play and Childrens activites area.

If you have a passion for delivering excellent customer service and want to work alongside a supportive team then this may be the role for you!

The main duties include but are not limited to;

• Dealing with all guest queries – by phone, post, online, and face-to-face.
• Maintaining a good knowledge of all Galgorm Collection’s services in order to deal with daily client queries and bookings.
• Identifying and maximising sales opportunities in all client queries/contact.
• Carrying out reception procedures as per the daily checklists.
• Carrying out administrative duties as required.
• Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
• Cross trained with our Leisure Reception desk

• At least 6 months’ experience working in a dynamic, fast-paced environment in a customer-facing role.
• Confident IT skills to include word and excel.
• Experience or an interest in the hospitality industry.
• A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
• Strong interpersonal and communication skills.
• Be warm, friendly, and energetic with great pride in your overall appearance.
• A flexible work approach.

• Previous experience gained in a hotel
• Previous experience working in the Hospitality sector.
• Previous experience working as a switchboard operator.
• Previous Reception experience

We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want?to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us?

We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.

Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS