Assistant Cage Supervisor

Description

Responsible for the supervision and completion of all aspects of Cage Operation as assigned tasks in a timely and responsible manner. Provide the safeguard of company assets. Serves as a back up to the Cage Supervisor.

• Supervises all aspects of daily operations of the Cage and Player Services Department in the absence of the Cage and Player Services Supervisor
• Monitors and maintains currency levels and troubleshoots problems in the Kiosk and ATM's
• Interfaces with Casino Operations and assists with the development of players by communicating with all departments.
• Tracks guest play, extending guest service according to internal controls.
• Ensures that are in compliance with NIGC, Tribal policies, State compact, and Tribal gaming regulations.
• Monitors player tracking, extends guest service, assigns comps according to internal control and guidelines.
• Supports and assists any other functions or areas of responsibility as determined by the Cage.
• Ensures that cage operations are in compliance with Chinook Winds policies and procedures.
• Accesses the player tracking system and makes edits to the system as necessary.
• Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs.
• Ensures that the Cage team members are in compliance with Chinook Winds policies and procedures.
• Accurately maintains and audits recordable transactions as they apply to Title 31 of the Bank Secrecy Act through compliance software.
• Research and resolve balancing discrepancies in the Main Bank, Employee Windows and Front Line.
• Resolves guest complaints as needed.
• Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety.
• Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures.
• Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
• Maintains effective communication within the team and attends meetings and training sessions when required.
• Assigns duties, responsibilities, and work areas to employees in accordance with work requirements and ensures all policies and procedures are followed.
• Performs personnel actions such as hiring and firing staff, consulting with department management and Human Resources as necessary.
• Develops and maintains a teamwork environment.
• Trains team members in designated areas and monitors progress.
• Completes, monitors, and develops staff through evaluation and development plans.
• Monitors staff performance to ensure Chinook Winds Casino Resort guest service standards are achieved.
• Identifies & reports any irregular, unsafe or hazardous conditions.
• All other duties as assigned.

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Guest Oriented
- Ability to take care of the guests' needs while following company procedures.

Team Building
- Ability to convince a group of people to work toward a goal.

Detail Oriented
- Ability to pay attention to the minute details of a project or task.

Multitask
- Ability to complete multiple tasks at one time.

Communication Skills
- Ability to communicate effectively with others verbally and in writing.

Problem Solving
- Ability to find a solution for or deal proactively with work-related problems.

Management Skills
- Ability to organize and direct oneself and effectively supervise others.

Decision Making
- Ability to make critical decisions while following company procedures.

High School Diploma or GED.

3 years of experience in Cage Operations.

1 year of supervisory experience preferred.

Microsoft Office basic level including…