Seasonal Hospitality Coordinator

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

Roofstock’s STR team has the opportunity to build and shape an entirely new business unit together. The team is obsessed with people, in particular our owners, our guests, and our teammates. We extend our hospitality to everyone around us, there’s no such thing as “not my job,” and we celebrate our wins together. We plan to expand within our current markets as well as to roll out new markets in the years to come.

Much like a startup business, things are fast-paced, intense, and exhilarating. And when the team wins, we all win.

As a Seasonal Hospitality Coordinator, you’ll serve as the on-the-ground expert responsible for keeping our homes functional, clean, and stocked (FCS) for every guest. You’ll perform inspections, restock supplies, prep for arrivals, complete light maintenance, and respond to in-market issues during and between stays.

This role is a combination of what many companies call a property caretaker and a runner and may at times include work more generally associated with that of a hotel front desk. You’ll be field-based, covering a subset of homes in your zone, and will report to the Team Lead, Hospitality Ops. Your work will directly impact guest satisfaction, review scores, and how well we care for our homeowners’ properties.

This role will begin around 3/16 and will end 9/1.

• Conduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and reports issues via our task management systems
• Restock consumables and inventory supplies to maintain FCS readiness
• Leave hospitality touches such as gifts and welcome notes for arriving guests
• Handle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues
• Support turnovers with tasks like bedmaking, resetting decor, tidying, and removing trash
• Respond quickly to urgent in-stay needs or on-the-ground guest issues when dispatched
• Track supply usage and flag homes with unusual patterns or repeated problems
• Be a visible, professional presence in the field, supporting teammates and guests as needed including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and owners
• Support Hospitality Managers with dispatching of field tasks during non-peak times of day
• Primarily support the operations of your zone while being available to assist other zones as needed based on market need
• Other duties as assigned

• Guest satisfaction and review scores (portfolio average above 4.8)
• Number of inspections completed per shift/day
• Completion rate and accuracy for assigned tasks
• Responsiveness to urgent or in-stay issues
• Homes consistently meeting FCS standards as verified by market leadership

• Must be comfortable walking, standing, bending, lifting up to 50 lbs
• Frequent travel within market and regular driving between properties is required
• Work is conducted primarily in-home, with some supply runs or warehouse coordination as needed
• Availability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week)

• 1+ years of experience in hospitality, property care, vacation rentals, or related field
• Detail-oriented and highly reliable
• Ability to follow checklists and brand standards consistently
• Physically capable of lifting 25+ lbs and walking/standing throughout the day
• Strong communication skills and service-minded attitude
• Comfort using mobile apps and task tracking tools
• Valid driver’s license and reliable vehicle required
• Able to work weekends, holidays, and on-call rotations

Compensation may be adjusted based on experience, skills, and interview performance.

Our compensation reflects several US geographic markets. The base pay for this position…