F&B Supervisor

Position Summary

Responsible for the daily operations of all Food and Beverage outlets ensuring service and products are to Chinook Winds standards.

F&B Supervisor – Chinook Winds Casino Resort Hotel – Lincoln City, OR

Job Type: Full-time

Position Summary

Responsible for the daily operations of all Food and Beverage outlets ensuring service and products are to Chinook Winds standards.

• Manages all aspects of daily operations of all Food and Beverage outlets.
• Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices and customer care are enforced.
• Ensures a complete knowledge by the whole team of F&B service techniques, all menus, drinks lists and specialties.
• Maintains effective communication within the team and attends meetings and training sessions when required.
• Ensures that F&B operations are in compliance with Chinook Winds policies and procedures.
• Complies and balances cash receipts at the end of the day and/or shift.
• Resolves guest complaints regarding food service.
• Assigns duties, responsibilities, and workstations to employees in accordance with work requirements.
• Performs personnel actions such as hiring and firing staff, consulting with other managers as necessary.
• Recommends measures for improving work procedures and worker performance to increase service quality and enhance job safety.
• Completes month-end inventories, as well as maintains par levels for liquor, beer and wines.
• Ensures completion of bi-weekly liquor orders and twice weekly wine and beer orders.
• Participates in the development and execution of the restaurants cost control and reporting requirements.
• Monitors food and beverage presentation to assure department standards are achieved.
• Monitors cleaning and maintenance of equipment and facilities to ensure compliance with health and safety regulations
• Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies and procedures.
• Develops and maintains a teamwork environment.
• Trains employees in designated areas and monitors progress.
• Completes, monitors, and develops staff through evaluation and development plans.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
• Monitors staff performance to ensure Chinook Winds Casino Resort guest service standards are achieved.
• Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
• Serves as back up to F&B Manager.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
• Identifies & reports any irregular, unsafe or hazardous conditions.
• Provides input or recommendations for improvements and changes in program processes or services
• All other duties as assigned.

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

• Customer Orientated – Ability to take care of the guests’ needs while following company procedures.
• Team Building – Ability to convince a group of people to work toward a goal.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Multitask – Ability to complete multiple tasks at one time.
• Communication Skills – Ability to communicate effectively with others verbally and in writing.
• Problem Solving – Ability to find a solution for or deal proactively with work-related problems.
• Management Skills – Ability to organize and direct oneself and effectively supervise others.
• Decision Making – Ability to make critical decisions while following company procedures.

High School Diploma or GED.

• Two years of experience in…