Retail Supervisor-Lincoln Outlets

Overview

Bath & Body Works employees belong to a culture of belonging focused on delivering exceptional fragrances and experiences to customers. We focus on recruiting, retaining, and advancing top talent, and on improving our communities and our planet to help the world live more fully.

Career Development | Medical, Dental and Vision Benefits | 401k Plan | PTO | 40% Discount | Parental Leave | Fun Stores

Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As a Supervisor, you will work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works.

Our store leaders are the front line of our field leadership team: they’re retail- and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

• Attract, hire, develop, inspire, and retain top talent.
• Perform leadership tasks delegated by the store manager, including acting as manager on duty to address customer experience, vendor relationships, or maintenance issues.
• Partner with the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including bank deposits, receipt of shipment, and interpretation/dissemination of company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead in-store customer experiences through selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demonstrating products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Adhere to safety standards and maintain store appearance; physical activity is required, including standing, walking, reaching, lifting, climbing ladders. Lift up to 50 pounds; consistently lift 10 pounds.
• Provide a safe, clean, and engaging customer experience.
• Maintain values, policies, and procedures.

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior supervisory experience, preferably in retail.
• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Strong communication, openness to feedback, and adaptability.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including evenings, weekends, and holidays.

• High school diploma, GED, or relevant work experience.

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Bath & Body Works associates are the heart of our business. We offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• On-demand access to earned wages through Daily Pay.
• Tuition-free education through Guild with programs across 30+ colleges and universities; BBW Scholarship Fund opportunities.
• 40% merchandise discount and free product.
• Competitive, performance-based compensation and bonus programs for sales leadership roles.
• No-cost mental health and wellbeing support; comprehensive health, dental, vision, and life insurance for full-time associates.
• Paid time off and family benefits including paid maternity and parental leave.
• Visit  for more details.

The above statements describe the general nature of work, not an exhaustive list of responsibilities, duties, and skills. We will consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws. We are an equal opportunity employer and comply with nondiscriminatory employment practices. We provide reasonable accommodations for associates and job applicants with disabilities.

Application window will close when all vacancies are filled. Category:
Store:
Management.