ISN Personal Agent​/Case Management

ISN Personal Agent

Position: Full‑time professional – Personal Agent
Location: Lincoln City, OR (serving Tillamook and Lincoln Counties)
Salary: $25.08 – $27.91 per hour
Schedule: Monday – Friday, 8:30 am – 5:00 pm
Type: Full‑time, Non‑Exempt

The Person al Agent provides trauma‑informed case management services to persons with intellectual and/or developmental disabilities, using person‑centered practices to assist individuals in identifying support needs and life goals. The agent guides and supports clients in accessing services to achieve those goals.

• Conduct individual and group meetings in clients’ homes or community locations.
• Develop individualized service plans (ISP or Annual Plan) based on assessments.
• Assist clients to plan, implement, and monitor services and goals.
• Provide information, education, and technical assistance (rights, choice, transition planning, complaint resolution).
• Authorize services in the Department’s electronic payment and reporting system.
• Maintain up‑to‑date case notes and claims documentation on a weekly basis.
• Share business calendar with coworkers and attend team meetings and community events.
• Participate in protective services as required by state regulations.
• Coordinate and support Friendship Connections and community resource development.
• Conduct assessments using approved tools (e.g., Foster Care Support Needs Assessment) when not previously provided case management within last six months.
• Review brokerage records and conduct case‑note audits to ensure compliance with regulations.
• Stay current on federal, state, and local laws, policies, and procedures relevant to case management.
• Travel to counties served by ISN; occasional overnight stays may be required.
• Use Microsoft Office applications (Word, Teams, Excel) and other automated systems for work assignments.

• Develop plans in partnership with others.
• Honor clients’ preferences and needs.
• Understand trauma‑informed care.
• Apply diversity, equity, inclusion, and accessibility principles.
• Navigate public service systems.
• Build and maintain relationships with diverse community partners.
• Advocate and assist clients in making informed choices of supports and services.
• Communicate effectively both orally and in writing.
• Identify and develop community resources.
• Recognize clients’ personal strengths and connect them with supports.
• Present to large and small groups.
• Use computer applications for data entry, scheduling, and reporting.
• Plan, organize, and follow up on projects or plans.
• Follow oral and written directions.
• Work independently and with diverse teams.
• Handle complex situations and address conflict.
• Maintain confidentiality.
• Complete projects within specific time limits.

• Prior experience in Person‑Centered Planning and Self‑Determination.

• Bachelor’s degree in behavioral science, social science, or a closely related field.
• Associate degree in behavioral science, social science, or a closely related field plus 2 years of human services experience.
• High school diploma or GED plus 4 years of human services experience.
• Knowledge of Oregon public service systems.
• Experience working in a team setting.
• Reliable transportation and valid Oregon driver’s license (or ability to obtain within 30 days of hire).
• Proficiency in Microsoft Office (Word, Teams, Excel).

• 4 weeks accrued paid time off per year.
• Employer contribution to employee/ spouse/ dependent medical coverage.
• Flexible Spending Account (Medical / Dependent Care).
• Health Savings Account.
• Group life insurance plan.
• 11 paid holidays.
• Mileage reimbursement.
• Jury duty paid leave.
• Wellness activity discounts.
• Annual performance evaluations and pay increases.
• Employee appreciation events.
• Employee Assistance Program (legal guidance, work‑life solutions, will preparation, emotional/financial guidance).
• Vision plan options.
• Voluntary life & AD&D insurance.
• Supplemental insurance.
• Discount gym memberships with certain medical enrollment.
• Employee referral program.
• On‑the‑job training and CPR/First Aid certification.