Retail Associate, Retail Associate​/ Customer Service

Job Description Benefits

• 401(k)
• Company parties
• Free uniforms

Are you energetic, customer-focused, and ready to be part of a fun, fast-paced environment? We’re looking for Associates to join our team in various areas, including the Caf, Admissions, and Skate Counter.

• Create a Clean, Fun, Friendly, and Safe experience for every guest.
• Operate the cash register accurately, including providing correct change.
• Deliver excellent customer service using Eyes, Teeth (smiles), and Tone throughout every interaction.
• Ensure all adult skaters sign a waiver card upon entry.
• Understand and communicate skate rental policies
  , pricing, and how to verify personal skates brought into the facility.
• Be knowledgeable about current session times
  , admission and caf prices
  , promotions
  , coupons
  , and help sell items from the glow and candy carts.
• Keep assigned areas clean, organized, and well-maintained
  .
• Properly clean and operate kitchen equipment and prepare food as required.
• Know and diplomatically enforce facility rules.
• Help ensure the safety of skaters by preventing accidents and inspecting skate rentals before and after use.
• Work closely with the Session Manager, other team members, and DJ to address any issues or concerns during sessions.
• Follow all incident procedures and be ready to document any incidents with accuracy and detail.
• Encourage guests to sign up for birthday cards and email updates
  .
• Be flexible and willing to assist in other roles or departments as needed.

• Flexible scheduling available, including evenings and weekends
  .
• Part-time role:
  2025 hours per week
  .
• Pay range: $ per hour
  , based on experience and availability.

If you're ready to be part of a dynamic team and contribute to a fun guest experience, we’d love to hear from you!