Retail Associate, Retail Associate​/ Customer Service

Benefits:

• 401(k)
• Company parties
• Free uniforms

• Create a Clean, Fun, Friendly, and Safe experience for every guest.
• Operate the cash register accurately, including providing correct change.
• Deliver excellent customer service using Eyes, Teeth (smiles), and Tone throughout every interaction.
• Ensure all adult skaters sign a waiver card upon entry.
• Understand and communicate skate rental policies
  , pricing, and how to verify personal skates brought into the facility.
• Be knowledgeable about current session times
  , admission and café prices
  , promotions
  , coupons
  , and help sell items from the glow and candy carts
  .
• Keep assigned areas clean, organized, and well-maintained
  .
• Properly clean and operate kitchen equipment and prepare food as required.
• Know and diplomatically enforce facility rules.
• Help ensure the safety of skaters by preventing accidents and inspecting skate rentals before and after use.
• Work closely with the Session Manager
  , other team members
  , and DJ to address any issues or concerns during sessions.
• Follow all incident procedures and be ready to document any incidents with accuracy and detail.
• Encourage guests to sign up for birthday cards and email updates
  .
• Be flexible and willing to assist in other roles or departments as needed.

• Flexible scheduling available, including evenings and weekends
  .
• Part-time role:
  20–25 hours per week
  .
• Pay range: $12.50–$14.00 per hour
  , based on experience and availability.