Senior Fraud Analyst

SUMMARY

Q2 is seeking a Senior Fraud Analyst. This role is responsible for identifying, investigating, and preventing fraudulent activities across our platforms. The ideal candidate will work closely with other fraud and risk, and product owners on the team to accomplish this, and will educate internal and external stakeholders around card fraud management best practices, consulting them on fraud‑management processes and capabilities.

They will monitor financial activities, identify suspicious patterns, investigate and work to prevent potential fraudulent card transactions for stakeholders, and use data analysis techniques to detect and prevent first and third‑party debit and prepaid card fraud, safeguarding stakeholders from financial losses and reputational damage through rule building and follow‑through activities. They will review transactions, customer data, and accounting documents to identify anomalies, report suspicious activity, and develop strategies to mitigate future fraud risks.

• Subject matter expertise for card‑based risk and fraud prevention‑related activities.
• Play an active role in card fraud prevention activities, including writing fraud rules, working with card payment partners to ensure effective rule writing, and consulting with internal and external stakeholders.
• Educate internal and external stakeholders on card fraud management best practices and how to effectively use partner fraud tools and reporting.
• Evaluate existing and potential tools and processes to enhance detection and prevention, monitor strategy performance, and report on overall fraud losses.
• Reconcile key performance and risk metrics and condense/summarize stakeholder performance for executives and partners.
• Focus on driving stakeholder reductions in fraud losses through internal collaboration and partner/vendor development of effective model management, analytics, and reporting.
• Own documentation efforts around fraud product and strategies implemented on behalf of internal and external stakeholders.
• Build strong relationships with business partners, as well as internal and external stakeholders.
• Research industry and technology trends, review professional publications within each supported vertical market, and identify new best practices.

• A minimum of 8 years of relevant experience in card product management, card processing, or card risk management with a Bachelor’s in Business, Management, Engineering, CS, or a related field; or an advanced degree with 6 years of experience; or equivalent work experience.
• Previous experience with card risk management systems preferred;
  Visa and Visa DPS risk tools experience highly preferred.
• Previous risk management or financial services, card payment processing, or fintech experience highly preferred.
• Strong teamwork, organization, and problem‑resolution skills.
• Excellent verbal, written, presentation, and interpersonal skills.
• Strong process‑management capabilities, with demonstrated ability to manage fraud in card programs at scale.
• Self‑starter with proven ability to deliver results with minimal assistance.
• Highly determined and driven to achieve results, with a clear track record of doing so.
• Detail‑oriented with an eye for data analysis.
• Effective communicator capable of aligning internal and external stakeholders.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements.