Account Manager - Customer Plant

Account Manager
- Customer Plant# Account Manager
- Customer Plant## Overview Level Experienced Position  Type Full Time Job Shift1st Shift## Description
** ESSENTIAL DUTIES:
**** This job will be based out of Lincoln AL and required to be onsite at a customer plant
*** Foster strong relationships with key accounts, understanding their supply chain intimately.
* Regularly review KPI metrics to drive organizational focus, ensuring customer satisfaction and operational efficiency.
* Organize and lead business reviews, discussing performance, issues, opportunities, and long-term plans.
* Proactively identify and pursue business opportunities, developing supply chain/logistics solutions that deliver immediate and lasting value to clients through daily engagement with existing and potential customers.
* Collaborate with Carrier Solutions and other departments to optimize load bookings, carrier selection, and cost reduction.
* Update Customer Profiles, participate in RFQs, and coordinate customer reviews and meetings.
* Develop and update long-term account plans, ensuring goals and deliverables are met.
* Lead cross-functional teams to develop solutions for new opportunities.
* Negotiate competitive pricing and service level agreements by staying informed on market trends, capacity, seasonality, and leveraging EASE's historical lane data to maximize margins.
* Ensure compliance with load-specific needs such as on-time pickups/deliveries and equipment requirements.
* Address and resolve operational issues, escalating as necessary to the Director of Customer Operations.
* Oversee team performance to ensure all operations are reviewed and assigned appropriately, while maintaining accuracy and timeliness in all system updates and reporting procedures.
* Represent EASE professionally within the industry.
* Other duties as assigned.## Qualifications
*
* Qualifications:

*** Education
* * High School Diploma or GED is required.
* Experience
* * A minimum of 1-3 years of related experience (bachelor’s degree), or
* A minimum of 5 years of related experience (associate degree), or
* In lieu of a degree, a minimum of 6 years related experience required.
* Additional related training and certifications will be weighted on a case-by-case basis.
* Transportation industry is a plus.
* Automotive account experience is required.
* Sales, customer service, and/or negotiation-related talents.
* Knowledge, Skills, & Abilities
** Energetic, relentless, and thrives on hunting for opportunities.
* Excellent communicator with a great phone presence.
* Productive problem solver.
* Flexible in work hours and adaptable to changing workload.
* An eagerness to learn quickly.
* Ability to remain calm under sometimes stressful situations.
* Ability to multi-task and adapt quickly to different situations.
* Proficient in Microsoft Office Suite
* Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.
* Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.
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