Veterinary Receptionist - Lincoln, CA

Sterling Pointe Veterinary Clinic is looking for a Client Service Representative!

Role: Client Service Representative
Status: Full-time
Salary: $18.00-$22.00 based on experience / $1.00 diff for Urgent Care shift hours
Schedule: Consistent four-day workweek with 10-hour shifts

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, flexible spending options, 529 savings plan, tuition support, and referral bonuses
Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave, generous paid time off, and employee pet care benefits
Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowance
Lifestyle Perks You'll Appreciate: Consistent four-day workweek, six paid holidays, Employee Assistance Program, employee discounts, and a supportive culture that values work-life balance

Looking for a client service role where every day brings something different — and you'll soon get to call a brand-new veterinary hospital home?

Sterling Pointe Veterinary Clinic in Lincoln, California, is seeking a friendly, organized, and compassionate Client Service Representative to join our dedicated team. This is an especially exciting time to come aboard: we’re preparing to move into a brand-new, state-of-the-art hospital designed to create an exceptional experience for our patients, clients, and team.

Sterling Pointe is a progressive, full-service veterinary clinic providing both general practice and urgent care services. That means our Client Service Representatives experience the best of both worlds — building relationships with families during routine wellness visits while also helping clients navigate the unexpected moments that come with urgent care.

If you thrive on variety, enjoy helping people, and want to make a meaningful difference for pets and the families who love them, we'd love to meet you.

Why You'll Love It Here

• Be part of the exciting transition into a brand-new, state-of-the-art veterinary hospital
• Work in a modern facility designed around excellent patient care and an exceptional client experience
• Join a progressive practice offering both general veterinary medicine and urgent care
• Enjoy the variety of routine appointments and fast-paced urgent cases
• Build meaningful, long-term relationships with clients and their pets
• Work alongside a collaborative veterinary team that values communication
• Enjoy a consistent four-day workweek with 10-hour shifts
• Have more days each week for life outside of work
• Grow professionally through continuing education and development opportunities
• Work in a culture built around kindness, professionalism, integrity, and teamwork
• Play an important role in creating a positive experience from the moment clients arrive until they leave
• Join a hospital that values your contribution to excellent patient and client care

What You'll Do

• Welcome clients and their pets with warmth and professionalism
• Serve as the first and last point of contact for clients visiting the hospital
• Create a welcoming and supportive experience for every client and patient
• Answer incoming phone calls and respond to client questions
• Schedule appointments for general practice and urgent care visits
• Help prioritize scheduling needs and communicate urgent concerns appropriately
• Manage client communications accurately and efficiently
• Check patients and clients in and out for appointments
• Maintain accurate client and patient information
• Process invoices and collect payments
• Assist clients with questions about hospital services, scheduling, and policies
• Communicate clearly and compassionately during routine and stressful situations
• Coordinate information between clients and the veterinary medical team
• Support veterinarians, technicians, and assistants by helping maintain efficient communication
• Document client interactions accurately
• Maintain confidentiality of client and patient information
• Help keep the reception area organized, professional, and welcoming
• Support an efficient front-desk workflow in a busy veterinary environment
• Help…