Nonprofit Thrift Store Manager

Position Summary

The Marketplace Thrift Store Manager provides on-site leadership for a mission-driven retail operation by overseeing day‑to‑day performance, supporting volunteers and staff, and ensuring an inviting environment that aligns with organizational values. This role blends retail management, facility oversight, and collaboration with animal care partners to support revenue growth, community engagement, and high standards of care and service.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage the daily operations and overall success of the Marketplace Thrift Store.
• Oversee volunteers and future associate staff.
• Be responsible for revenue growth, maintaining a welcoming and clean environment, and the operations of the Cat Café and Rainforest Room.
• Work full‑time on‑site and collaborate with the animal care team to ensure cats in the building receive the highest standard of care.
• Provide hands‑on leadership on the sales floor, offering direction, support, and problem‑solving in real time.
• Coordinate volunteer and staff scheduling, task assignments, and daily priorities to ensure consistent coverage and efficiency.
• Drive retail performance through effective merchandising, pricing, inventory organization, and promotional activities.
• Monitor daily sales, basic financial metrics, and operational performance; prepare routine reports for leadership.
• Ensure compliance with organizational policies, safety standards, and sanitation requirements across all managed spaces.
• Oversee opening and closing procedures, including cash handling, point‑of‑sale processes, and basic financial controls.
• Maintain high visual and cleanliness standards across the thrift store, Cat Café, and Rainforest Room.

To perform the job successfully, an individual should demonstrate the following.

• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Managing People – Includes staff in planning, decision‑making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate degree or equivalent from two‑year college or technical school; or six months to one‑year related experience and/or training; or equivalent combination of…