Customer Service & Office Associate

We're looking for a reliable, detail-oriented Customer Service & Office Associate to be a friendly face and steady hands for our business office. This person will handle day-to-day customer interactions at checkout and on the phone, while also keeping our bookkeeping and cash handling accurate and organized. It's a great fit for someone who enjoys variety, doesn't mind wearing multiple hats, and takes pride in getting the small details right.

• Customer Service & Checkout
  • Greet and assist customers at checkout, processing sales transactions accurately and efficiently
  • Answer incoming phone calls, respond to customer questions, and route calls or take messages as needed
  • Resolve basic customer concerns or elevate issues appropriately
  • Maintain a clean, organized, and welcoming checkout/front area
• Accounts Receivable
  • Generate and send customer invoices
  • Track outstanding balances and follow up on overdue payments
  • Post and apply customer payments accurately in the accounting system
  • Maintain accurate customer account records
• Accounts Payable
  • Enter and code vendor bills for payment
  • Prepare and process payments to vendors (checks, ACH, etc.)
  • Match invoices to purchase orders/receipts and resolve discrepancies
  • Maintain organized records of paid and pending bills
• Cash Handling & Reconciliation
  • Count and reconcile the cash drawer at the start and end of each shift
  • Prepare daily deposits and maintain accurate cash logs
  • Investigate and report any discrepancies promptly
• General Office & Other Duties
  • Assist with basic filing, data entry, and record-keeping
  • Order and track office/store supplies as needed
  • Support the owner/manager with ad hoc administrative tasks
  • Help with light inventory tracking or receiving, if applicable
  • Take on other duties as they arise in a small business environment — flexibility is key

• High school diploma or equivalent required; additional coursework in accounting/bookkeeping a plus
• 1+ years of experience in customer service, retail, or office administration (bookkeeping experience preferred)
• Basic proficiency with accounting software (e.g., Quick Books) and Microsoft Office/Google Workspace
• Comfortable handling cash and processing payments accurately
• Strong verbal communication and phone etiquette
• High attention to detail and strong organizational skills
• Ability to multitask and prioritize in a fast-paced, small-team environment
• Trustworthy and comfortable handling sensitive financial information

• Competitive hourly pay
• Hands-on experience across customer service and small business accounting
• A supportive, close-knit team environment