Evening Receptionist​/Activity Aid

Evening Receptionist

Department:
Administration

Reports To:

Human Resources Director

FLSA Status:
Non-Exempt

Location:

Lincoln Village Healthcare Center, Lincoln, IL

PAY: $15.00 per hour

HOURS: 4:00PM-8:00PM, and every other weekend

The Receptionist serves as the first point of contact for residents, families, visitors, and vendors, ensuring a warm and professional welcome. This role is responsible for managing incoming calls, directing inquiries, performing clerical duties, and supporting the daily operations of the senior living facility in accordance with facility policies, state and federal regulations, and the mission of the organization.

Front Desk Operations

• Greet and assist residents, visitors, and vendors in a courteous and professional manner.

• Answer, screen, and direct incoming telephone calls promptly and accurately.

• Maintain a clean, organized, and welcoming reception area.

• Monitor visitor sign-in/sign-out procedures to ensure building security.

Administrative Support

• Distribute mail and packages, if not done by day shift.

• Assist with scheduling appointments and maintaining facility calendars.

• Prepare and distribute correspondence, memos, and notices as requested.

• Assist with data entry, filing, and recordkeeping as directed.

• Maintain a record of upcoming absences for the day shift receptionist to ensure proper coverage.

Resident and Family Interaction

• Provide general information about facility services and activities.

• Relay messages and communications to residents and staff promptly.

• Respond to resident and family concerns with empathy, ensuring follow-up by appropriate staff.

• Conduct one final round in the last hour of the shift to ensure common areas are clean and that residents in those areas have been attended to.

Regulatory Compliance and Safety

• Adhere to HIPAA guidelines and protect resident confidentiality.

• Follow facility safety and emergency procedures, including visitor management and emergency communication protocols.

• Report any unusual occurrences or safety hazards to management immediately.

• High School Diploma or equivalent required.

• Previous receptionist or administrative experience preferred, especially in a healthcare, senior living, or customer service setting.

• Ability to follow written instructions.

• Compassion and respect for elderly and disabled individuals.

• Ability to sit, stand, and walk for extended periods.

• Must be able to lift up to 20 lbs occasionally.

• Ability to handle frequent interruptions and maintain focus.

• Competitive Wages

• Paid Holidays

• Vacation Time

• Sick Time

• Worker’s Compensation Insurance