Customer Service RepKeokuk

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team at our 415 Keokuk Street location in Lincoln, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring exceptional service and maintaining our company's reputation for excellence.

• Answer incoming phone calls professionally and efficiently, addressing customer inquiries, concerns, and requests
• Provide accurate information about our products, services, and policies
• Process orders, returns, and exchanges while maintaining a high level of accuracy
• Resolve customer complaints and elevate complex issues to appropriate departments when necessary
• Maintain detailed records of customer interactions and transactions using our CRM system
• Collaborate with team members to ensure seamless customer support across all channels
• Identify and communicate common customer issues to help improve our products and services
• Participate in ongoing training to stay updated on company policies, products, and industry trends
• Maintain a clean and organized workspace to ensure a professional environment

• High school diploma or equivalent
• Previous experience in customer service, preferably in a phone‑based role
• Excellent verbal and written communication skills
• Strong problem‑solving abilities and attention to detail
• Proficiency in using computers and customer relationship management (CRM) software
• Basic math skills for processing transactions and handling financial inquiries
• Ability to multitask and work efficiently in a fast‑paced environment
• Positive, upbeat attitude with a genuine desire to help customers
• Empathetic approach to customer concerns and complaints
• Flexibility to work various shifts, including evenings and weekends as needed
• Physical ability to stand, walk, sit, and use office equipment for extended periods
• Capacity to lift and carry up to 25 pounds when necessary
• Must be {AGE} years of age or older

• Flexible hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage / Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)