Customer Service Rep; Keokuk

Position: Customer Service Rep(02822) - 415 Keokuk Street
Company Description

We are M  Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team at our 415 Keokuk Street location in Lincoln, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring exceptional service and maintaining our company's reputation for excellence.

* Answer incoming phone calls professionally and efficiently, addressing customer inquiries, concerns, and requests

* Provide accurate information about our products, services, and policies

* Process orders, returns, and exchanges while maintaining a high level of accuracy

* Resolve customer complaints and escalate complex issues to appropriate departments when necessary

* Maintain detailed records of customer interactions and transactions using our CRM system

* Collaborate with team members to ensure seamless customer support across all channels

* Identify and communicate common customer issues to help improve our products and services

* Participate in ongoing training to stay updated on company policies, products, and industry trends

* Maintain a clean and organized workspace to ensure a professional environment

Qualifications

* High school diploma or equivalent

* Previous experience in customer service, preferably in a phone-based role

* Excellent verbal and written communication skills

* Strong problem-solving abilities and attention to detail

* Proficiency in using computers and customer relationship management (CRM) software

* Basic math skills for processing transactions and handling financial inquiries

* Ability to multitask and work efficiently in a fast-paced environment

* Positive, upbeat attitude with a genuine desire to help customers

* Empathetic approach to customer concerns and complaints

* Flexibility to work various shifts, including evenings and weekends as needed

* Physical ability to stand, walk, sit, and use office equipment for extended periods

* Capacity to lift and carry up to 25 pounds when necessary

* Must be {AGE} years of age or older

Additional Information

BENEFITS

* Flexible hours

* Competitive wages

* Employee discount on all food items

* Advancement opportunities

* Paid Training

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

* Offered Health, Dental & Vision Insurance after 60 days of employment

* Voluntary accident coverage/Critical illness coverage

* Flexible Spending Accounts

* Ability to contribute to a 401(k)