Social Services Director

Social Services Director

Department:
Social Services

Reports To:

Administrator

FLSA Status:
Non-Exempt

PAY: $30.00 per hour

HOURS: 8:00AM - 4:30PM

The Social Services Director is responsible for directing and coordinating social services for residents and their families to promote residents’ psychosocial well-being, quality of life, dignity, independence, and rights. The Social Services Director serves as a resident advocate and works collaboratively with nursing, activities, dietary, therapy, medical staff, MDS, and administration to ensure residents’ psychosocial needs are identified and appropriately addressed.

The Social Services Director is also responsible for ensuring that social services practices, documentation, resident rights, grievance processes, and discharge planning activities are conducted in accordance with applicable federal and Illinois requirements.

Resident Assessment & Psychosocial Support

• Complete psychosocial assessments for residents upon admission and as required.

• Identify residents’ psychosocial, emotional, behavioral, social, and adjustment needs.

• Develop and implement individualized social service interventions based on resident needs, preferences, and goals.

• Provide appropriate counseling, support, and intervention to residents experiencing adjustment difficulties, grief, loss, behavioral concerns, or other psychosocial needs.

• Conduct regular resident visits to monitor psychosocial well-being.

• Identify and report significant changes in mood, behavior, social functioning, or emotional status to the appropriate members of the interdisciplinary team.

• Assist residents in maintaining meaningful relationships with family, friends, and community resources

Care Planning

• Participate in interdisciplinary care plan meetings and resident care conferences.

• Provide psychosocial information and recommendations for individualized care plans.

• Develop and update social service goals and interventions as residents’ needs change.

• Monitor resident progress toward identified psychosocial goals.

• Communicate resident concerns and recommendations to the interdisciplinary team.

Resident Rights & Advocacy

• Promote and protect residents’ rights, dignity, privacy, independence, and choices.

• Serve as an advocate for residents and assist them in expressing concerns and making informed decisions.

• Educate residents and families regarding resident rights, facility policies, and available resources.

• Assist residents with exercising their rights and accessing appropriate services.

• Identify and report suspected abuse, neglect, exploitation, or other violations of resident rights in accordance with facility policy and applicable regulations.

Grievances & Complaints

• Receive, document, investigate, and follow up on resident and family grievances and complaints.

• Coordinate with appropriate departments and leadership to address concerns and develop appropriate resolutions.

• Maintain required grievance documentation and ensure timely follow-up.

• Identify trends in complaints and make recommendations to management for improvement.

Admissions & Discharge Planning

• Participate in the psychosocial portion of the admission process.

• Meet with new residents and families to assist with adjustment to the facility.

• Obtain information regarding residents’ social history, family relationships, support systems, preferences, and routines.

• Participate in discharge planning and assist residents and families in identifying appropriate resources and services.

• Coordinate with hospitals, community agencies, family members, and other providers as appropriate to facilitate safe and successful transitions.

• Provide appropriate discharge planning documentation and follow-up.

Family & Community Relations

• Maintain appropriate communication with residents’ responsible parties and families regarding psychosocial needs and concerns.

• Assist families in navigating facility services and community resources.

• Develop and maintain relationships with community agencies and organizations that provide services or resources to residents.

• Assist residents in accessing appropriate financial, transportation, counseling, legal, behavioral health, and…