Office Professional II, Reception, Student Services

Position: Office Professional II, Reception, Student Services, 260 days, 8 hrs/day
Office Professional II, Reception, Student Services, 260 day, 8 hrs/day.

The primary purpose of this position is to provide the first point of contact for the Student Services Department. Greet guests and direct them to the appropriate staff. Requires a high level of communication, sensitivity, and problem-solving skills. Process high volumes of transcript requests and record requests in a timely fashion. Keep information confidential and only release when proper Release of Records documents have been presented.

ESSENTIAL FUNCTIONS/SKILLS:

Regular, dependable, in-person attendance is an essential function of this position.

Knowledge and proper execution of district policies and procedures. Knowledge of programs, departments or locations served.

Communication/Language

Skills:

Possess and demonstrate effective oral, written, and listening skills when reading, analyzing, and interpreting various documents.

Reasoning

Skills:

Apply common sense understanding to carry out instructions furnished in various forms. Make decisions in a timely manner, utilizing input from others as appropriate.

Human Relations

Skills:

Establish and maintain effective, professional working relationships with employees, students and community while maintaining the appropriate level of confidentiality.

Computer

Skills:

Knowledge of computer systems including but not limited to time and attendance system, information systems (student and/or financial as appropriate) and the policies/regulations associated with such usage. Ability to use the following programs:
Word, Excel, Google Suite

Ability to function effectively in confrontational situations.

PERFORMS THE FOLLOWING TASKS:

• Answer multi-line phone system, directing calls to appropriate Student Services Staff. Handle all incoming visitors and staff to Student Services. Answer questions and interpret LPS policies and guidelines.

• Responsible for processing applications for Educational Rights, Emancipated Youth, and transcripts, and educational verification forms for potential employers. Processing requests for records requested via subpoena.

• Notary

This position is subject to a Veterans' preference.

$21.39/hr is the hourly pay rate for this position.

Job Description:

Office Professional II