Partner Order Integrity & Support Specialist

About The Company

Securitas Healthcare, part of Securitas, empowers caregivers to deliver connected, productive and safe care. Its innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics and senior living organizations worldwide protect people, use assets efficiently and understand their operations for a caring and healing environment. For more information, visit

Ensure all customer orders meet company compliance standards and Delegation of Authority (DOA) requirements. Responsible for validating order accuracy, auditing customer purchase orders, and serving as a key control point between Sales, Finance, and Operations to protect order integrity and support efficient order processing.

• Ensure all orders are processed in compliance with company policies, Delegation of Authority (DOA), and contractual requirements.
• Accurate processing of Partner orders.
• Validate purchase orders ensuring PO information matches and is correct on all orders such as vendor name, remittance information, payment terms, FOB information, shipping details, and pricing.
• Validate account information is correct and updated, including confirming parent, definitive, and GPO linking.
• Own and maintain the integrity and accuracy of customer order entry from submission through fulfillment, ensuring alignment between customer requirements, internal systems, and downstream billing processes.
• Assist internal departments to ensure all orders are closed correctly and following internal checklists and processes.
• Act as liaison between various Fall and Senior Living Sales representatives and internal Finance and Operations departments.
• Communicate with partners pre‑ and post‑sale, implement process enhancements to streamline business metrics.
• Coordinate Partner RMAs, short product disputes, pricing disputes.
• Coordinate, schedule and prioritize customer sales orders with team members daily.
• Collaborate with sales representatives, within North America and internationally, on daily inquiries.
• Provide prompt service to Partners/Customers; respond to incoming calls and emails regarding product orders, inquiries, shipments, returns/exchanges and other pertinent information.
• Track and document order discrepancies, RMAs, and customer issues to support resolution and continuous process improvement.

• Provide back‑up and additional support to other departments as needed.
• Process direct orders as needed.
• Cross‑train to cover Sales Order Compliance Coordinator activities when required.
• Act as a back‑up by administering all sales/office duties in Management's absence, which may include handling difficult customer orders, complaints, return policies, accounts receivable questions and decisions.
• Other duties as assigned.

• 1‑3 years customer service, data entry and clerical experience.
• Professional phone skills with ability to speak to key accounts.
• Ability to understand and explain all company product lines, service, support, and company credit/shipping policies after training.
• Excellent written and verbal communication skills.
• Self‑motivated, able to work independently and as part of a team.
• Ability to work in a high‑demand environment.
• Strong organizational skills, attention to detail, and ability to prioritize and balance workload to meet deadlines.
• Ability to handle multiple priorities.
• Basic knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

• Database and/or Salesforce experience.
• Experience working in an order entry software program.
• Experience working with international parties.

Job Title:

Partner Order Compliance & Support Coordinator
Supervisor’s

Title:

Manager, OTC
Department:
Finance
Hourly, Non‑Exempt, Full‑time, Monday‑Friday

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve.

Reasonable accommodations will be made upon request to ensure qualified individuals with disabilities can perform the essential functions of this job.