Revenue Operations Clerk II

Job Posting

JR Revenue Operations Clerk II (Open)

Lincoln, NE

$17.020

07-02-2026 (Applications no longer accepted)

This position is a 100% “working in office” position. An employee in this position performs unique technical operations and corrections to taxpayer accounts, computer‑generated listings, and inquiries. This involves extensive research and analysis through the use of paper and electronic listings, PC programs, and OnBase. The position performs extensive reviews of documentation. This includes daily oral and written communication on technical details of tax rules and regulations with teammates and the public.

Note:

This position does not sponsor Science, Technology, Engineering & Mathematics (STEM) Optional Practical Training (OPT) (Form I‑983) or other non‑immigrant work visas.

• Processing returns and/or refund claims, including opening mail, sorting tax forms, validating documents, reconciling deposits, data entry and document preparation.
• Edit and correct tax returns and applications, and prepare adjustments to correct accounts for various tax programs.
• Write and telephone communication with taxpayers regarding information on tax returns, applications, and refund claims.
• Correct errors and prepare adjustments to tax returns and applications through computer listings.
• Train peers.
• Share information, identify possible problems and formulate solutions.
• Educate taxpayers on various tax programs.
• Assist with other functions as needed.

Coursework or training in administrative/office support functions, procedures, and methods, including personal computer operation and office equipment, or related to the programs and functions of the employing agency, OR experience in customer service or public contact, or applying criteria/regulations; and/or performing administrative/office/secretarial support work including PC use and office equipment.

Knowledge of web and PC software applications, general accounting principles, and business office procedures.

Skill in operating PC, calculator, and other basic office machines.

Ability to communicate effectively by telephone, face‑to‑face, and in writing with tax preparers, taxpayers, teammates, and supervisors; research and analyze accounts; recognize errors during review of tax returns, applications, and reports; apply various policies, procedures, and instructions in tax administration; work on broad assignments with responsibility for daily decision‑making; organize and coordinate daily functions.

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Benefit eligibility may vary by position, agency and employment status. For more information on benefits, visit the State of Nebraska benefits page.

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.