Residential Operations Coordinator

Residential Operations Coordinator

Nebraska Wesleyan University seeks applications for the Residential Operations Coordinator for the Residential Education Office. The position will work 35 hours per week and has a full benefit package. Responsibilities include support for the operation of an 800-bed residential program at the university including office management, housing assignments/exemptions, occupancy tracking, and billing. This individual will join a committed team of staff working to support student success and foster belonging in the residence halls.

The successful candidate with assist with implementing student-centered residential operation procedures and overseeing communication processes to serve students and the campus community. Working as a liaison between Residential Education and students, their families, and NWU staff, the successful candidate will possess a high level of diplomacy, confidentiality, initiative, self-motivation and discretion with sensitive information.

This is a benefit eligible position which includes a comprehensive benefit package including health, vision and dental insurance benefits, retirement benefits, a generous holiday schedule, and undergraduate tuition remission for employee's dependents among other benefits.

Responsibilities

• Greets and directs visitors, students, and staff; answers telephone and responds to information inquiries; directs calls when appropriate to the Director, Residential Education Coordinators, or other units.
• Works with Director of Residential Education to develop operational residential policies/procedures.
• Effectively communicates policies/procedures and supervises communication process.
• Coordinates the eRezLife residential assignment system in database including room assignment, meal plan selection, and damage charges.
• Generates monthly occupancy reports and hall rosters.
• Coordinates billing process for housing and meal charges.
• Supports student move-in and move-out preparation including posting updated information to the website, assembly of student files and keys, and recording completion of housing forms/contracts and follows up with students to learn necessary information.
• Manages the fob access system for Residential Education in coordination with the Director of Safety and Security, including the creation of new fobs, updating residential access, and supporting students with lost/replacement fobs.
• Works to resolve student concerns and acts as student liaison for housing questions.
• Coordinates management of the budget including completing purchase orders and requests for payments, overseeing residential education budgets to ensure funds are available and bills are charged to proper accounts.
• Trains staff and students regarding housing operations.
• Assists Director of Residential Education in enforcement of residential life policies.
• Provides administrative support for the University Care Team and Student Life.
• Supervises a student worker to support office operations.
• Maintain confidentiality at all times.

Qualifications:

• Two years of previous experience as an administrative assistant or operations coordinator.
• Must have excellent human relations, plus written and oral communication skills
• Must be able to work with diverse populations including students, faculty, and staff to ensure optimum residence hall operation.
• Must possess skills in project management, planning, and decision-making.
• Must be proficient in Microsoft Office Suite products including Word, Excel and Power Point.
• Must demonstrate good organizational skills, be detail oriented, adaptable, flexible, and work with multiple interruptions.
• Must be punctual and have good attendance habits.
• Must possess the ability to maintain and be responsible for confidential information.
• Must have experience working with individuals who are experiencing a sense of urgency or distress.