Office Specialist

Job Title and Code

Office Specialist (Open) – JR

Health & Human Services - Agency 25, Lincoln, NE

$17.642 per hour

At DHHS, we value our employees and their dedication. We offer a supportive and friendly work environment with a comprehensive benefits package that includes the following:

• State‑matched retirement contribution of 156%!
• 13 paid holidays per year!
• Generous leave accruals that begin immediately – includes 12 paid vacation days and 12 paid sick days!
• Tuition reimbursement program!
• Public Service Loan Forgiveness Program (PSLF) through the Federal government.
• 79% employer‑paid health insurance plans.
• Dental and vision insurance plans.
• Employer‑paid $20,000 life insurance policy.
• Career advancement opportunities as the largest and most diverse employer in the state.
• Training and development based on your career goals.

Will be answering questions/directing calls for the main DD phone line. Assist in preparing packets for appeals within the DD division. Examine and process forms, applications, documents, and reports, calculate associated fees or other billings, and respond to requests and inquiries, related to permitting, licensing, application, certification, registration, or other agency program‑administrative processes and operations. Screens documents against set requirements, comparing them with established references and guidelines, and verifies their accuracy and completeness to determine eligibility for the issuance of licenses, certificates, permits, or other official documents.

In accord with clear guidelines, provides internal and external customers with information, assistance and services; explains what is required to obtain or retain state issued certification, license, registration, or services. Discusses problems or deficiencies to provide information or explain regulations and requirements. Collects and deposits fees, issue receipts and refunds, and balances figures on monthly reports; searches for, gathers, and verifies information and documents for reports.

Prepares invoices and payment of claims, requisitions, purchase orders. Reviews and processes claims from vendors, contractors, medical providers, and others for reimbursement or payment under various state programs. Compiles and checks documents, records, and reports to confirm accuracy, completeness, and status of information, to process requests or transactions, and/or to provide the supervisor or other employees with information. Prepares reports, documents, and/or presentations through the manipulation of data.

Searches/identifies and summarizes pertinent data from statistical, financial, work activity, administrative, and/or program records; creates forms, documents, textual‑numerical‑graphic material, to assist others in collecting and presenting information for decision‐making. Enters, updates, retrieves, and deletes current and archival data, files, records, and documents within hard copy or electronic databases or other record‑keeping systems; maintains equipment or material procurement, tracking, inventory, or other records.

Prepares packets of information/material relative to agency activities, actions, or requests for distribution to the public, customers, clients, vendors, agency representatives, or contractors.

• Minimum Qualifications:
  
  Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency. OR Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment
• Preferred Qualifications:
  
  NFocus experience

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: (Use the "Apply for this Job" box below).#benefits

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.