Customer Account Liaison; Temporary

Overview

The Food Allergy Research and Resource Program (FARRP) works to develop and provide the food industry with credible information, expert opinions, tools, and services relating to a broad range of food allergen topics. FARRP takes a comprehensive approach, working and collaborating with research institutions, governmental authorities, consumer groups, and scientific societies around the globe to improve the safety of food products for consumers.

As the Customer Account Liaison (Temporary), you will:

• Verify and update accounts payable and billing contact information.
• Maintain customer records, including correcting invoices, documenting edits, and recording communications.
• Track and maintain records of rejected invoices, update spreadsheets, and document invoice activity.
• Organize and maintain electronic and paper filing systems and assist with ISO file retention requirements.
• Review and update purchase order information, make invoice corrections, and submit revised invoices to customers.
• Initiate customer follow-up regarding outstanding invoices and perform collection activities on delinquent accounts.
• Update and maintain delinquent customer account information and provide regular account status updates.
• Provide clerical and administrative support to FARRP laboratory staff as needed.

This position is located on Nebraska Innovation Campus in Lincoln, NE. In the UNL system, this full time position is categorized as an O/S Temporary Hourly staff position.

At the University of Nebraska–Lincoln, we’re proud to be consistently recognized by Forbes as a top employer and recently earned the Lincoln Family Friendly Workplace certification. We are known for our welcoming, supportive environment, commitment to professional growth, and outstanding benefits. UNL isn’t just a workplace; it’s a place to build your career and make a meaningful impact in Nebraska.

Temporary employees may be appointed for a period of up to two years. Those appointed for more than six months are eligible for benefits from the beginning of the appointment, provided the position is half-time (.50 FTE ) or greater. Those appointed for six months or less are not eligible for benefits.

• Paid time off including vacation and sick leave
• Comprehensive insurance options including health, dental, vision, and life insurance

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• High school diploma or equivalent plus two (2) years of administrative support, accounting, or related experience. Additional years of completed relevant education may substitute for experience on a year-for-year basis.
• Strong computer skills, including proficiency with Microsoft Office Suite and virtual meeting platforms such as Teams, Zoom, or similar programs.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.