Partner Order Compliance & Support Coordinator

About The Company

Securitas Healthcare, part of Securitas, empowers caregivers to deliver connected, productive and safe care. Its innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics and senior living organizations worldwide protect people, use assets efficiently and understand their operations for a caring and healing environment. For more information, visit

Securitas Healthcare, part of Securitas, empowers caregivers to deliver connected, productive and safe care. Its innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics and senior living organizations worldwide protect people, use assets efficiently and understand their operations for a caring and healing environment. For more information, visit

Ensure all customer orders meet company compliance standards and Delegation of Authority (DOA) requirements. Responsible for validating order accuracy, auditing customer purchase orders, and serving as a key control point between Sales, Finance, and Operations to protect order integrity and support efficient order processing. This position follows a hybrid work schedule, requiring a minimum of three days per week in our Lincoln, NE office and offering the flexibility to work remotely up to two days per week.

• Ensure all orders are processed in compliance with company policies, Delegation of Authority (DOA), and contractual requirements.
• Accurate processing of Partner orders.
• Includes validating/auditing Partner POs. Ensure PO information matches and is correct on all orders such as Vendor name and remittance information, Payment Terms, FOB information, shipping details, and pricing.
• Validate account information is correct and updated. Includes confirming Parent, Definitive, and GPO linking is accurate.
• Owns the integrity and accuracy of customer order entry from submission through fulfillment, ensuring alignment between customer requirements, internal systems, and downstream billing processes.
• Assist with internal departments to ensure all orders are closed correctly and following the internal checklists and processes.
• Act as the liaison between various Fall and Senior Living Sales representatives and the internal Finance and Operations departments.
• Partner communication, pre- and post-sale follow-up, and implementing process enhancements to streamline business metrics.
• Provide coordination for Partner RMAs, short product disputes, pricing disputes.
• Coordinate, schedule and prioritize customer sales orders with team members daily.
• Work with sales representatives, within North America and internationally, on inquiries that they may have on a daily basis.
• Provide prompt service to the Partners/Customers; receiving and responding to incoming calls and emails regarding product orders, inquiries, shipments, returns/exchanges and any other pertinent information.
• Track and document order discrepancies, RMAs, and customer issues to support resolution and continuous process improvement.

• Provide back-up and additional support to other departments on an as needed basis.
• Process direct orders as needed.
• Cross-Train to cover Sales Order Compliance Coordinator activities when needed.
• Act as a back-up by administering all sales/office duties in Management's absence, which may include handling the more difficult customer orders, complaints, return policies, and accounts receivable questions and decisions.
• Other duties as assigned.

• 1-3 years customer service, data entry and clerical experience required.
• Professional phone skills with the ability to speak to key accounts required.
• Ability to understand and explain all Company product lines, service, support, and…