FACTS Account Manager: K-12 Financial Management

.K12 Account Manager - Financial page is loaded## K12 Account Manager - Financial locations:
Lincoln, NE:
Remote time type:
Full time posted on:
Posted Todayjob requisition :
R22288

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Account Manager I is an integral part of a client-facing team and is primarily responsible for effectively servicing educational institutions utilizing K12 NBS products and services including our Student Information System (SIS), actively managed payment plans, Grant & Aid services, and/or other billing solutions. The role involves frequent phone interactions to support clients, address their inquiries, resolve issues, and provide guidance on product utilization.

The Account Manager I is responsible for the overall management of client accounts, retention of business, and driving increased utilization of products and services, all while ensuring a high level of customer satisfaction.
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* JOB RESPONSIBILITIES:

*** Build and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions.
* Provide direction and guidance to new and existing institution contacts regarding all NBS products and services.
* Provide training on products, processes and procedures to institutions.
* Provide excellent customer service and perform multiple tasks on a daily basis via the telephone, chat interface, fax, email or formal written correspondence.
* Answer high volume of phone calls and/or chats from all regions of the country.
* Set up and maintain institution profile information, terms, and corresponding marketing site.
* Encourage increased use of various NBS products and technical services; trouble-shoot problems and offer solutions.
* Establish open lines of communication with sales team and other internal contacts regarding updates of existing institutions as well as new institution leads.
* Provide reporting of activities to team leader.
* Participate in special projects or committees and other related duties as assigned by team leader.
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* EDUCATION:

** College graduate in related field or equivalent experience.
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* EXPERIENCE:

*** Experience in banking or customer service is preferred.
* Previous experience in education (e.g., teaching, school district, or student services) is highly desirable.
** COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
*** Strong interpersonal and communication skills to effectively work with customers in a professional manner.
* Ability to work as a team player and establish good rapport with co-workers.
* Detail oriented with excellent prioritization, organization and time management skills.
* Ability to multi-task and complete projects under high pressure deadlines and stressful situations.
* Strong analytical and problem solving skills.
* General knowledge of NBS products, as well as other areas and products within the company.
* General computer skills including Microsoft Office applications, e-mail, internet, and CRM system.
* Understanding the unique needs of educational institutions is beneficial.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.  to learn more about our benefits: .Nelnet is committed to providing a…