Showroom Sales Support Operations Manager

Showroom Operations Coordinator

Location: Lincoln, NE | Full-time

We are partnering with a well-established and growing flooring and home interiors organization known for its strong culture, supportive leadership, and commitment to delivering an exceptional customer experience from initial consultation through final installation.

This team values collaboration, professionalism, and genuine care for both customers and employees, creating an environment where people can build long-term careers and take pride in the work they do.

This person oversees the day-to-day showroom experience while guiding customers through product selection, quoting, scheduling, installation coordination, and project completion.

This role blends consultative customer engagement, project coordination, operational oversight, and team support
, ensuring every project is delivered with accuracy, efficiency, and a five-star customer experience.

• Welcome customers and guide product selections and design decisions

• Prepare quotes, process orders, and manage project details within CRM/POS systems

• Coordinate in-home measures, installation timelines, and service expectations

• Maintain proactive communication to ensure projects close smoothly and on schedule

• Partner with installers and internal teams to confirm pricing, delivery timing, and execution

• Manage project flow from quote through completion and final payment

• Ensure accurate documentation, scheduling, and communication across all stakeholders

• Maintain showroom presentation, sample organization, and merchandising standards

• Receive and track inventory, deliveries, and related installation materials

• Monitor order status, payments, and project close-out for accuracy and completeness

• Support marketing events, local outreach, and customer engagement initiatives

• Help maintain a clean, safe, and organized showroom and warehouse environment

• Provide team coverage and contribute to a collaborative, service-focused culture

• Experience in flooring, interiors, retail design, home improvement, or similar environment

• Strong customer relationship and consultative service skills

• Highly organized with the ability to manage multiple projects and timelines

• Detail-oriented with clear communication and problem-solving ability

• Positive, team-oriented mindset with pride in delivering exceptional service

• Competitive base salary (no commission structure for this role)

• 401(k) with 4% company match

• Health insurance 100% covered for employees

  • Dependents covered at 50%

  • HSA contribution up to $200/month

• Paid time off beginning shortly after start date

• Dental and vision coverage available

• Life insurance, parental leave, and referral program

• Flexible, team-oriented work environment with long-term career stability

• Strong, people-first company culture

• High level of customer interaction and project ownership

• Stable and growing organization with long-term opportunity

• Meaningful mission and community-focused values