Customer Success Manager - Lincoln, NE

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

We’re looking for a Customer Success Manager to join our growing team. In this role, you will be the primary strategic partner for your customers, acting as a consultant who aligns Hudl’s technology with their athletic and operational goals. Your mission is to command your territory by securing industry-leading retention, igniting deep product engagement, and driving the rapid adoption of our core technology across every account.

You will be the bridge between initial sales and long‑term expansion. You’ll partner with Account Executives (AEs) to ensure a seamless transition and successful onboarding for new accounts, while collaborating with Account Managers (AMs) to maintain a pulse on customer health. By becoming an expert on your customers' needs, you’ll be the engine that identifies expansion opportunities and fuels revenue growth across your territory.

This role has the opportunity to be placed into one of our three Competitive markets:
High School, Club, or Fan.

• Executing High-Impact Onboarding. You’ll be the architect of a customer’s first experience with Hudl. By partnering with Account Executives to transition new accounts, you’ll ensure every program hits the ground running, sees immediate value from their investment, and builds the momentum needed for long‑term success.
• Maximizing Territory Impact. You are responsible for the health and growth of your accounts. You’ll lead the charge in driving deep product adoption across your territory, ensuring every customer fully integrates Hudl into their daily workflow to see a maximum return on their investment.
• Driving Strategic Engagement. You’ll ensure Hudl remains the heartbeat of your customers’ programs. By conducting reviews and strategy sessions with Coaches and Directors, you won’t just “check in”—you’ll provide the education and roadmap they need to reach their program's goals and secure long‑term renewals.
• Championing the Hudl Ecosystem. You are a product evangelist. Across your accounts, you’ll continuously communicate the value of the full Hudl suite. You’ll be the first to identify where a program's gaps could be bridged by our broader offerings, turning functional users into power users.
• Mastering the Metrics. You’re motivated by the scoreboard. Keeping engagement high, churn low, and expansion revenue growing are your North Stars. You’ll use data to proactively identify at‑risk accounts before they decide to leave, ensuring no team gets left behind.

This role requires 3 days in the office each week, so we're only considering candidates who live within commuting distance of our Lincoln, Nebraska headquarters.

• A Relentless Advocate. You are passionate about the user experience. You don’t shrink from tough conversations; instead, you lean into them, going the extra mile to turn dissatisfied users into long‑term partners.
• A Command Communicator. Whether leading a web demo or navigating a renewal over the phone, you communicate with clarity. You can easily translate technical value to both internal stakeholders and external decision‑makers.
• Commercial & Data Acumen. You understand the sales funnel and can spot “expansion signals.” You’re comfortable using health scores and engagement metrics to prioritize your day.
• Technology Savvy. You quickly grasp product…