Worksite Operations Analyst

We are seeking a proactive and results‑driven Operations Analyst to support and enhance our Worksite Operations function. In this role, you will serve as the primary owner of operational projects and strategic initiatives, ensuring they are executed efficiently, completed on time, and aligned with business objectives. You will identify opportunities for process improvement, analyze operational challenges, develop practical solutions, and collaborate with cross‑functional partners to drive successful outcomes.

• Facilitate Worksite Operations projects from initiation through implementation and completion.
• Drive project progress by coordinating stakeholders, resolving roadblocks, and ensuring deliverables are completed on schedule.
• Analyze operational processes and identify opportunities to improve efficiency, service quality, and overall effectiveness.
• Research issues, evaluate root causes, and develop recommendations for operational enhancements.
• Partner with Operations, Compliance, Risk Management, and IT teams to implement solutions and support organizational objectives.
• Develop, document, and maintain policies, procedures, and process documentation to ensure consistency and compliance.
• Coordinate the implementation of compliance‑related requirements and operational directives.
• Monitor, analyze, and report on service and operational metrics, identifying trends and recommending corrective actions.
• Facilitate quality reviews and ensure adherence to established procedures and standards.
• Support system implementations, change management initiatives, and request‑for‑change (RFC) processes.
• Stay informed on industry trends, regulatory requirements, and operational best practices.

• Associate's degree in Business Administration, Management, or a related field (Bachelor's degree preferred).
• 2–4 years of experience in project coordination, project management, or operational support.
• Strong analytical, organizational, and problem‑solving skills.
• Excellent communication and relationship‑building abilities.
• Ability to manage multiple priorities and adapt to changing business needs.
• Experience with business continuity, risk management, or process improvement is a plus.
• Familiarity with IT governance, change management, system implementations, and RFC processes is preferred.

• Health insurance (medical, dental, and vision)
• Flexible spending accounts (medical and dependent care)
• 401(k) plan with generous employer match
• Paid time off
• Paid holidays (12)
• Life insurance
• Short‑ and long‑term disability insurance
• Employee assistance program
• Professional development & tuition reimbursement
• Career growth opportunities
• On‑site gym and locker rooms (Alexandria, VA office only)
• Friendly, collaborative culture

We offer a flexible hybrid work environment, allowing you to enjoy the best of both worlds with 3 days in the office and up to 2 days working remotely each week. This position is located in Lincoln, NE.

Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans' statuses, disabilities, and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace, we are committed to creating an inclusive environment for all employees. AFBA and 5

Star Life Insurance Company endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact Human Resources ().

EEO is the Law (Link to external DOL site). AFBA and 5

Star Life Insurance Company is an Equal Opportunity Employer and an E-Verify Employer.